Company Description
EVERSANA INTOUCH™ is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.
We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.
We get fired up when people talk about getting-and staying-healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.
And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.
Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH B2D, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International.
Job Description
WHAT DOES A SENIOR PROJECT MANAGER, PMO DO?
The Senior Project Manager (SPM) plays a pivotal role in leading the internal day-to-day operations and delivery for a set of strategic, creative and medium-to-high complexity tactical projects, from inception to completion, within a brand or multiple brands. The SPM has expert-level project management skills which allow them to lead any type of project or program, with limited supervision, and is considered the primary internal nucleus for their projects.
WHAT IS THIS ROLE GENERALLY RESPONSIBLE FOR?
- Full lifecycle delivery and management of complex, technical, strategic and creative projects
- Develops and actively manages project timelines, estimates, risk registers, communication plans, burn reports and change logs with minimal oversight
- Leads the estimation process and provides project budget and staff plan parameters with minimal supervision
- Leads the project timeline creation process in close partnership with internal and external stakeholders with minimal supervision
- Leads project kickoffs and status meetings
- Creates and/or reviews and distributes meeting recaps; oversees and evolves Project Managers (PM) and Project Coordinators (PC) in their ability to write actionable recaps
- In partnership with AD and GPD, develops financial forecasts for proactive financial management
- In partnership with AD, Finance and Account, facilitates monthly billing, analysis and action
- In partnership with Account Services, AD and GPD, assists with the development of annual and project-based SOWs
- In partnership with ADs and GPD, provides input to program Gantt Charts
- In partnership with Account Services, AD and GPD, assists with change order creation and management
- Actively works with project stakeholders to identify, evaluate, log, communicate and mitigate project-level risks
- Works closely with Project Management Office (PMO) leadership to identify and mitigate program-level risks
- Identifies project staff needs and works with resource managers and PCs to ensure accuracy and updates of resource plans
- Resolves conflicts, including scope, schedule, resources, budget, quality and communication with minimal oversight
- Ensures all project artifacts (FRD, BRD, etc.) are properly stored within enterprise systems (Workfront, TFS, etc.)
- Accountable for application of Intouch delivery processes and PMO standards across their projects
- Actively mentors and supports training efforts for Project Managers and Project Coordinators
- Acts as first touchpoint of escalation for Project Managers and PCs
- Keeps direct manager informed; asks for help when needed; knows when to escalate issues/concerns to leadership; brings solutions
- Participates in candidate interviews as needed
- Effectively senses team morale and understands how to address issues
Qualifications
WHAT ARE WE LOOKING FOR?
- Bachelor’s degree or equivalent education plus professional experience required
- 3-5 years of experience in a PMO role
- Pharmaceutical or advertising experience preferred (AOR or DAOR)
- Advanced understanding and applications of PMO standards and processes
- Experience leading the delivery of complex, technology, strategy and creative based projects
- Ability to develop a creative, strategic or technical heavy project plan
- Ability to tailor and flex process to provide solutions to proactively facilitate a project
- Experience leading a wide range of different functional groups and project teams
- Comprehension of project forecasting and reforecasting throughout lifecycle of project
- Expert project and program burn analysis and remediation
- Excellent scope and change management tracking and adherence
- Comfortable with client-facing communication
- Strong critical thinking and problem-solving skills, with the ability to anticipate, assess and mitigate risk
- Ability to build trust, negotiate and influence decision-making with Account, SMEs, Clients, Partner Agencies and third-party vendors
- Strong sense of ownership and accountability
- Strong decision-making and implementation, especially when faced with uncertainty
- Experience working with Project Management Information Systems such as Workfront, Workfront Proof, Smartsheet, MS Project
- Strong understanding of Microsoft Office Suite, specifically Excel
- Launch experience a plus
OUR CULTURAL BELIEFS
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do
Additional Information
EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $76,000 to $130,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). EVERSANA reserves the right to modify this base salary range at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
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