Amazon is radically rethinking how to improve the experiences for all of its software builders. In early 2022, we brought existing and nascent teams under a new banner, Amazon Software Builder Experience (ASBX), with a mission to modernize our processes and tools so software builders of all types can focus on innovating, rather than waste time wrestling with outdated and obtuse mechanisms.
From training for new employees and surfacing actionable recommendations based on insights from service metrics to streamlining code deployment and integrating customizable tooling to automate human-repeatable tasks across our portfolio, we are looking for every opportunity to make Amazon the best place to build software.
In total, we have UX opportunities in ASBX for issue tracking, task management, incident alerting and response, change management, application infrastructure tooling, automation tooling for all of those things, metrics gathering for all software builder insights and the resulting data visualization to recommend trustable response, in addition to roles for how we onboard and train software builders whether new or tenured at Amazon, make it easier to publish, share, and discover all content streams to more easily institutionalize tribal knowledge, and create experiences which allow for users to easily move from any of those tools to the others with minimal effort.
Key job responsibilities
We are looking for an individual who is experienced both as a researcher and a leader of researchers. Not only should this individual be able to lead through example experience, but also partner with the existing UX Researchers on the team to help them build the best body of work for our user-base – and flesh out the processes and mechanisms our org will use to reach that goal. We will be slowly continuing to grow our research team and need our Research Leader to identify where we should target for growth and find the right individuals to take on the related roles.
A day in the life
You’ll meet with product, design, and engineering stakeholders to cover areas for research investigation (both generative for new ideas and to validate approaches to design execution), review documents and attend team meetings with leadership to ensure insights from research are applied to our development processes, and share them with the UX team for cross-organizational improvements on shared workflows across our suite of tools, and most likely spend time socializing with your stakeholders/peers. You will also meet regularly with the Researchers in the team to offer guidance and support to help them grow and learn how to best share their insights with our partners.
About the team
Our org has the mandate to make Amazon the best place to build software. This starts by making sure our close-knit team of designers and researchers are helping our partners identify, prioritize, and construct the right tools for Amazon’s software builders.
The Design & Research team meets regularly to share ideas and work so we can cross-inform product recommendations for our entire portfolio, and refine our methods. We also look for opportunities to socialize regularly, regardless of where everyone may be geographically.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
• 7+ years of UX research management experience
• 10+ years of proven success leading customer focused projects with demonstrated impact including cross-service initiatives
• Hands-on experience with a broad range of qualitative and quantitative research methods
PREFERRED QUALIFICATIONS
• Advanced Degree (e.g. MS or PhD in Human Factors, HCDE, or Cognitive Psychology)
• Experience building repeatable and scalable UX measurement processes
• Research experience with technical customers in enterprise organizations.
• Direct or collaborative experience with data analytics
• Excellent communications skills. Skilled in communicating complex concepts clearly and persuasively to an audience that ranges from engineering executives, directors and line managers, both verbally and in writing
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,400/year in our lowest geographic market up to $296,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.