Salary : $43,006.79 – $52,234.47 Annually
Location : West Dallas, TX
Job Type: Full-time
Job Number: 63014-DAS
Department: Dallas Animal Services
Opening Date: 06/26/2023
Closing Date: 7/10/2023 11:59 PM Central
Position Purpose
The Service Agent provides information, coordinates services, and ensures that various departments are effectively reaching and communicating with the community, individuals, and other agencies.
Essential Functions
1 Investigates, researches, and responds to various requests from City Manager’s Office, other departments, and the public to gather information regarding the various aspects of presented requests and concerns; identifies issues, determines appropriate actions, and ensures the most appropriate solution is recommended and implemented.
2 Schedules, organizes, and coordinates appropriate course of action in consultation with the parties involved to ensure that the request is acted on in the most expeditious and efficient manner; responds to the parties initiating service requests to keep them informed of what action is proposed to be taken, by whom, and when it is scheduled to be taken.
3 Researches maps, plats, and other records and data to obtain information to determine the scope of responsibilities of parties to make recommendations for action to be taken; coordinates service delivery and ensures requests are handled with professional effectiveness and in a timely manner.
4 Maintains. updates, edits, and organizes data in the computer pertaining to service requests received, actions proposed, and measures taken to ensure proper disposition of requests in compliance with city’s policies and procedures.
5 Assists supervisors in meeting deadlines, scheduling jobs, and otherwise helping to resolve complaints to ensure the effectiveness of response to service requests.
6 Performs any and all other tasks as needed or assigned.
Minimum Qualifications
EDUCATION:
- High School Diploma, GED or equivalent work experience
EXPERIENCE:
- Three (3) years of customer service experience which must include complaint resolution
OTHER REQUIREMENT(S):
- NO Felony Drug offenses within the last 10 years
- NO Animal Cruelty convictions
- Must be able to work various shifts including evenings, weekends and holidays
PREFERENCE(S):
- English/Spanish bilingual skills preferred
- Experience working as a dispatcher or in a dispatching environment preferred
Dallas Animal Services (DAS): Dallas Animal Service Agents operate as in-house dispatchers for our field officers. They assist with scheduling appropriate course of action using GPS, mapping and other database systems. They also serve as liaisons between DAS, DPD and DFR for emergency services.
Supplemental Information
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
For evaluation purposes, acceptable qualifying experience for all positions must have been in a paid capacity unless noted otherwise in the minimum qualifications for the posted position.
Additionally, 30+ hours per week will be counted as full-time employment and will receive full credit for the amount of time employed. A minimum of 15 through 29 work hours per week will be counted as part-time employment and will receive half credit for the amount of time employed.
To view the employee benefits offered by the City of Dallas
01
In the questions that follow, you will be asked about your education, work history and/or current certifications and licenses. Answers given in this supplemental questionnaire must be able to be verified with the information provided in the Education, Work History and/or Certificates and Licenses sections of your application.Information submitted on attached documents (resumes, cover letters, etc.) WILL NOT be used to determine eligibility for this position.If you have NOT completed the application requirements, please return to the application and complete the appropriate section(s) before submitting.
- I have read and understand the above statement
02
This job posting is ONLY for applicants interested in employment as a Service Agent in the Dallas Animal Services Department.
- I have read and understand that the position I am applying for is in the Dallas Animal Services Department.
03
Please select the choice below which represents your highest level of education completed.
- Eighth (8th) grade or below
- Ninth (9th) grade
- Tenth (10th) grade
- Eleventh (11th) grade
- Twelfth (12th) grade, but did not receive a diploma or GED
- High School Diploma or GED
- High School Diploma/GED and some college
- Associate degree (or higher)
- None of the above
04
What is your level of customer service experience which must have included complaint resolution?
- None
- Less than one year
- One year to less than two years
- Two years to less than three years
- Three years or more
05
CONVICTION INFORMATION: An intensive background check will be performed during the interview process. The following are automatic disqualifiers: * Drug Felony convictions within the last 10 years* Animal Cruelty convictions
- I have read and understand the above statement.
06
Have you been convicted of a Drug Felony within the last 10 years?
- Yes
- No
07
Have you EVER been convicted of Animal Cruelty?
- Yes
- No
08
Are you available to work varying shifts including nights, weekends and holidays?
- Yes
- No
09
What is your proficiency level utilizing Microsoft Office programs or similar software skills?
- None
- Beginner
- Intermediate
- Advanced
10
Are you Bilingual (English/Spanish)?
- Yes
- No
11
What is your proficiency level of speaking Spanish?
- None
- Beginner
- Intermediate
- Fluent
12
How many years of experience do you have working as a dispatcher or in a dispatching environment?
- None
- Less than one year
- One year to less than two years
- Two years to less than three years
- Three years or more
13
How many years of experience do you have working with GPS systems?
- None
- Less than one year
- One year to less than two years
- Two years to less than three years
- Three years or more
14
How many years of experience do you have working with mapping systems?
- None
- Less than one year
- One year to less than two years
- Two years to less than three years
- Three years or more
15
How many years of experience do you have utilizing the Salesforce system?
- None
- Less than one year
- One year to less than two years
- Two years to less than three years
- Three years or more
Required Question