Requisition: 75382
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 62,700 – $ 100,100
Incentive: PIP 5%
Work Location Category: Remote Local
PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.
PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.
Job Summary
The Service Consultant is responsible for providing the main contact point for new electric and gas service requests for industrial, commercial and residential customers.
Job Responsibilities
Provide technical expertise in the interpretation of electric and gas requirements, which result in the design and installation of utility infrastructure. Manage numerous customer projects of a technical nature, ensuring high levels of customer satisfaction. Work through key internal stakeholders to provide superior customer service and delivery of timely information to customers. Probe customers to identify sales opportunities and strategic business intelligence formation. Administer gas and electric tariffs, as well as company policies and procedures.
Track and administer all Smart Growth agreements. Manage numerous municipal, industrial, commercial and residential customer projects of a technical nature that ensures overall customer satisfaction and efficient use of company facilities. Identify, negotiate and resolve associated installation and/or billing issues. Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management’s expectations for effective internal business controls.
Job Specific Qualifications
• BA/BS or minimum 2 years related customer contact or technical experience.
• General knowledge of electric and gas tariffs.
• Excellent written and verbal communications skills.
• Prior experience in handling customer calls and managing customer relationships.
• Familiarity with SAP platforms, for example DWMS. Working knowledge of CCS-CRM (customer system).
• Must foster an inclusive work environment and respects all aspects of diversity
• Must demonstrate and value differences in others’ strengths, perspectives, approaches, and personal choices
Desired: a valid driver’s license
Minimum Years of Experience
2 years of experience
Education
High School
Disclaimer
Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.
Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others’ strengths, perspectives, approaches, and personal choices.
As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information. If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.
This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.
PEOPLE WITH DISABILITIES:
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com. If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
ADDITIONAL EEO/AA INFORMATION (Click link below)
Know your Rights: Workplace Discrimination is Illegal
Pay Transparency Nondiscrimination Provision