Now Brewing – service desk analyst – Bilingual English / French #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This position contributes to Starbucks success by acting as first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware / software problems and/or questions from retail locations, regional offices and roasting plants globally.
This role will be working remotely, and you would be working Tues-Sat, 3:30am – 12:30pm, PST
As a, service desk analyst – Bilingual English / French you will:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.
• Maintains regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.
• Performs first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions.
- Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership.
We’d love to hear from people with:
• Experience in a call center or customer support environment supporting various hardware and software problems.
• Experience using a knowledge base and ticketing system.
• Experience using retail point of sale systems.
• Familiarity with multiple hardware and software systems with some technical knowledge
• Able to communicate clearly and concisely, both orally and in writing
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced and changing environment.
• A team player
• Ability to deliver customer service to users with various levels of computer knowledge.
• Strong technical aptitude and troubleshooting skills.
• Ability to manage time effectively.
Join us and be part of something bigger. Apply today!
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. Starbucks is an equal opportunity employer of all qualified individuals.
Let us give you the opportunity to be part of something bigger than yourself – apply
today! #tobeapartner
#fairchancehiring
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.