Now Brewing – service desk analyst, sr.! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This person will serve as a retail and desktop technology support expert, providing support for our internal corporate and retail partners across North America. As a sr. analyst, you are a representative for Starbucks Technology, who excels at translating technical complexity to a variety of non-technical audiences and serves as a conduit for continuous improvement for our Service Desk.
As a service desk analyst, sr., you will…
- Acts as a role model and provides technical support and guidance to Service Desk analysts in the areas of technical troubleshooting, professional call handling, and escalation procedures.
- Effectively identifies and communicates trends, knowledge article updates, and troubleshooting tips, to the Service Desk, Incident Management, leadership, and cross functional teams.
- Utilizes tools and resources to stay up to date on technical knowledge in a multi-platform, fast-paced, and changing environment.
We’d love to hear from people with:
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to work both independently and as part of a team
- Ability to provide exceptional customer service
- Ability to follow detailed procedures/processes
- Ability to prioritize multiple tasks in a fast-paced environment, with a sense of urgency
- Intermediate to advanced problem diagnosis and troubleshooting skills
- Ability to exercise sound judgement, show initiative, and effectively use resources
- Ability to receive/deliver feedback to/from multiple audiences
- Availability required for this role will be Tuesday – Saturday 6am – 3pm PST
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.