Now Brewing – service desk analyst – ST! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail locations, regional offices and roasting plants. Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
As a service desk analyst, you will…
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Document user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.
- Maintain regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’.
- Perform first-level core troubleshooting on hardware/software systems, answers question and provides technical solutions.
- Identify and escalate issues requiring urgent attention with Incident Management and Service Desk Leadership.
We’d love to hear from people with:
Basic Qualifications:
- Experience in a call center or customer support environment supporting various hardware and software problems.
- Experience using a knowledge base and ticketing system.
- Experience using retail point of sale systems.
Required Knowledge, Skills, and Abilities:
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to deliver customer service to users with various levels of computer knowledge.
- Strong technical aptitude and troubleshooting skills.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
The pay range for this position may be narrower than that displayed, depending on where the work is performed.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.