Job Summary:
Founded in 1985, SelectQuote (NYSE: SLQT) provides solutions that help consumers protect their most valuable assets: their families, health and property. The company pioneered the model of providing unbiased comparisons from multiple, highly rated insurance companies allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly trained and skilled agents, who provide consultative needs analysis for every consumer, and proprietary technology that sources and routes high quality leads. The company has three core business lines: SelectQuote Senior, SelectQuote Life and SelectQuote Auto and Home. SelectQuote Senior, the largest and fastest-growing business, serves the needs of a demographic that sees 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans.
Job Summary:
The Service Desk I position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote employees both in the office and remotely. This position will require an “on the job” supervised training period where the individual learns our internal telecom systems, common network, and hardware troubleshooting issues.
Essential Functions:
- Solves computer-related problems
- Troubleshoots hardware and software issues for in-facility and remote associates
- Resolves service desk tickets and updates work logs in the ticketing system
- Inventory management and updates
- Understands and troubleshoot custom CRMs and VOIP environment
- Assists in monitoring networked computer equipment
- Supports associate onboarding and equipment setup
Knowledge, Skills, and Abilities:
- In-depth knowledge of Microsoft applications
- In-depth knowledge of PC’s and operating systems
- Ability to gain knowledge and understanding of internal software
- Works well under pressure
- Excellent oral and written communication skills
- Good interpersonal skills
- Able to build solid customer relationships
- Familiarity with Call Center Environments
- Team player
Training and Experience:
- Minimum of 6 months experience working with Microsoft operating systems required
- Minimum of 6 months of experience working with Google apps required
- Minimum of 6 months experience with troubleshooting hardware and software required
Benefits:
It’s an exciting time to join SelectQuote. We became a publicly traded company in 2020 with the first 100% virtual IPO (non-biotech) in American history. We have also been recognized nationally on the 2021 Top Workplaces USA list and by the Kansas City Business Journal as a 2020 Best Places to Work honoree.
Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, and other paid leaves vary based on work location.