Do you have a passion for innovation and creation? As a Service Engineer we work with cross-functional teams from engineering, operations, and customer support to ensure customer satisfaction and product quality. When you work with us, you will use your technical acumen, passion for troubleshooting and ability to find solutions in a highly technical environment. Come join us at Microsoft where you can make your mark on the world.
As a Service Engineer within Microsoft 365, you will demonstrate your expertise in service and/or system design, interact with technology layers, and components. You will leverage your technical expertise, judgement, and decision-making skills to coordinate multiple work streams and resources in crisis situations to drive mitigation plans and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or related field AND 1+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
- OR equivalent experience.
Other Requirements
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- Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
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- Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency or other protected status under 8 U.S.C. § 1324b(a)(3) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.”
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.”
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Additional or Preferred Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
- OR equivalent experience.
- 1+ year(s) technical experience working with large-scale cloud or distributed systems.
- Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
Service Engineering IC2 – The typical base pay range for this role across the U.S. is USD $76,400 – $151,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $100,300 – $165,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
- Implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans Maintains quality checklist and related documentation with minimal guidance.
- Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
- Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience. Proactively manages dependencies for their work with others.
- Identifies security issues, and recommends potential mitigation strategies to address underlying causes. Develops security guidance and models to address issues and to contribute to the definition of best practices. Suggests and drives appropriate guidance, models, response, and remediation for issues. Troubleshoots system issues and partners with engineering teams to conduct root cause analyses. Communicates and drives adherence to security policies and procedures.