Overview
Full-time position starting at $28.16 – $31.33 (D.O.E) with COMPETITIVE BENEFITS INCLUDE:
- Medical, Dental, Vision, Life Insurance and Long-Term Disability
- Health Savings Account and Flexible Spending Account
- Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
- CCS/CHS 403(b) Employee Saving Plan
- Employee assistance program
Program Description
The Westlake is a 54-unit, Permanent Supportive Housing program for chronically homeless men aged 55 and older. The mission of the Westlake is to provide supportive services and housing in a manner that recognizes and fosters the dignity and value of each resident. Roughly half of the units are occupied by men who are disabled by chronic substance abuse.
Position Description
As a part of the Westlake management team, the Resident Services Manager (RSM) is responsible for the implementation of the Westlake supportive services. These responsibilities include:
- Case management of 54 residents in coordination with a Case Manager, Program Director, and other supportive services staff, including mental health and chemical dependence counselors,
- Oversight of supportive services provided by visiting professionals and care workers,
- Screening resident application for program eligibility and processing their applications.
- Participation as a member of the management team, sharing supervision of Resident Services Staff.
Responsibilities
Case Management:
- Provides ongoing case management to residents. Case management services include, but are not limited to, accessing financial and health benefits, primary health care, mental health treatment, chemical dependency counseling, chore service, protective payee, transportation, food stamps, and legal services.
- With the residents’ collaboration, assesses needs and collaboratively creates actionable plans to meet those needs. This may include finding community resources, facilitating resident access to services, and advocating for residents on a persistent basis.
- Creates and maintains documentation of all rendered services and service plans to maintain exceptional quality of care for residents, communication with other providers, and satisfy funders’ requirements.
- Works with onsite and partnered Chemical Dependency and Mental Health professionals to ensure quality and breadth of services to residents.
- Provides crisis intervention when the health and safety of residents are at risk. Advocates with county Mental Health Professionals, Detox, and Alcohol Involuntary Treatment Services when residents’ behavior threatens their housing due to alcohol/chemical abuse or mental illness.
- Assists residents needing or seeking other housing with information, applications, and making positive transition plans.
Community Care Coordination:
- Coordinates resident care with visiting professionals. This may include the public health, visiting nurses, veteran’s organizations, mental health providers, alcohol counselors, and chore workers.
- Assist resident with enrollment in Foundational Community Supports and other services.
- Represents the Westlake in service provider networks.
- Expands resources through community contacts and outreach.
Supervision:
- Train, supervise, and evaluate the Case Manager(s) to ensure the high quality and breadth of services to residents, paying special attention to satisfying the expectations of our funders and tax partners.
- Monitors data quality in HMIS database and other systems; participates in quarterly and annual file and program audits.
- Oversees and coordinates activities on the first-floor milieu
- Trains, supervises, and evaluates volunteers assigned through AmeriCorps, AARP, etc., when applicable.
- Train, supervise, and evaluate any Interns/Practicum Students assigned to the Westlake under the guidance of the CC Division Director.
- Assists with monthly and quarterly reporting to funders and other entities, as requested.
Management Team:
- Functions as a member of the management team participating in the overall operation of the program.
- Represents the resident and/or the program in handling complaints, arbitrating disputes, and responding to grievances of residents. Depending on the circumstances, this may involve either responding independently or recommending an appropriate response to the management team.
- Coordinates a plan of action to address resident lease violations to prevent eviction. Gives input on legal notices and decisions on eviction proceedings.
- Responsible for monitoring resident compliance with guest rules and revocation of guest privileges due to violations.
- Contributes to the development of a positive residential community through participation in special community events, positive daily interactions, and assisting residents in developing community connections.
- Assists in the development of the budget regarding resident services.
Tenant Recruitment, Screening and Intake:
- Partners with the Coordinated Entry for All program when filling a vacancy and ensures compliance with SHA/WSHFC/HUD regulations.
- Determines applicant eligibility for the program as mandated by Federal and City regulations.
- Ensures that the application process meets Fair Housing Standards.
- Assesses applicant ability to live independently and evaluates special needs in areas such as health care, mental health, and addiction.
- Coordinating with the referral partner to ensure smooth transition for the housing applicant.
Job Conditions
This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with angry persons and exposure to computer CRTs.
Physical and mental acuity demands
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to hear telephone rings, phone conversation, doorbells, emergency alarms, and face-to-face conversation.
- Able to speak clearly in person and on the telephone.
- Able to handwrite legibly.
- Vision that enables person to read normal size print and handwritten notes; and distance and peripheral vision than enables person to monitor large space and identify concerns that require staff response.
- Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment.
- Able to sit for sustained periods of time.
- Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergency situations.
- Ability to lift, move and/or carry up to 40 pounds.
- Able to make independent decisions and apply sound judgment in performing job duties.
Qualifications
- Two (2) years of direct service experience or educational preparation, to provide case management services to homeless people, advocate for low-income populations.
- Experience working with and understanding culturally diverse groups.
- Ability to communicate effectively, verbally and in writing, and maintain a professional and positive demeanor at all times.
- Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques.
- A demonstrable understanding and application of Trauma Informed Care and Motivational Interviewing
- Desire to work in a low barrier Housing First/Harm Reduction program
- Basic computer skills with the ability to maintain client records, produce community resource information flyers, and contribute to the database used by the agency
- Ability to work within the mission, goals, and objectives of Catholic Housing Services and Catholic Community Services.
Preferred Qualifications
- BA or BS in a Social Services field.
- Working knowledge of aging, alcoholism, and mental health issues.
- Experience in residential settings.
- Knowledge of local community resources especially those pertinent to homeless people.
- Understanding of supervisory concepts and procedures.
- Ability to speak and write in Spanish.
Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.