Overview
Datawatch Systems, Inc., a leader in commercial building electronic access control and alarm monitoring, is seeking a Service Technician to service our access control and CCTV systems in commercial building in the DMV region.
The Service Technician will respond to calls for service from customers. They will travel to customer sites to troubleshoot and repair access control and alarm monitoring equipment. The Service Technician will interact with the customer, vendors and other Datawatch employees to resolve issues to the customer’s satisfaction.
The hours for this position are 7:00 am – 3:00 pm Monday through Friday with some opportunities for overtime. Region of responsibility includes Washington, DC.
Pay starts at $25/hour commensurate with experience plus benefits and paid time off. Cell phone, computer, and use of company vehicle. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D. DCJS #11-2294.
Responsibilities
- Work independently to troubleshoot and repair access control/alarm monitoring equipment at customer site
- Interact with customers to describe problems and resolutions
- Ticket completion through a mobile device
- Regularly check in with their supervisor
Qualifications
- Must be able to climb ladders and able to lift 50 lbs.
- Have 3 to 5 years of experience servicing access control, CCTV, and burg systems
- Have a HS diploma or equivalent
- Have excellent verbal and written communication and customer service skills
- Be detailed oriented and must have a willingness to learn
- Be able to use a multi-meter
- Have basic understanding of relay logic
- Be able to climb ladders
- Be able to lift 50lbs boxes of wire
- Experience working with Access Control, CCTV, & ADEMCO required
- Valid drivers license
Benefits
Choice of four Medical Insurance plans to enroll
Choice of twoDental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement