We are looking for Serviceability Manager to join our team at Innomotics – A Siemens Business.
Your change engine.
Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.
15,000 and counting.
Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!
About the team.
Service is not just a function, but an integral and meaningful part of Innomotics – A Siemens Business. Outstanding service lies in our dedication to have efficient and lean internal processes to support our customers and partners throughout the lifecycle of Innomotics products. We truly believe that true lifecycle service excellence begins at the inception of every product and feature within the Product Lifecycle Management process. By actively engaging our services team right from product design stage, we significantly contribute to the financial and strategic aspirations throughout the entire product lifecycle.
The role.
We are looking for a skilled and expert engineering or product management professional to join our Customer Service Product Cluster Management team to be the Serviceability Manager for GH150AC & GH180 Performance Products. This role will be responsible for the serviceability related topics globally & locally for US region for the assigned products. Key responsibilities include:
- Provides local and global technical and organizational support acting as the Serviceability Manager for assigned Products (SAMP)
- Responsible for definition and development of the Product-specific Service Concept (PsSC) and Service Delivery Specification (SDS) by collaborating with R&D team for responsible products.
- Collaborate with product management team and the responsible service units globally and locally to ensure readiness and release of Product-specific Service Concept (PsSC) at the time of product and/or feature releases.
- Acts as first point of contact during the service localization process and thereafter. Guides competence development for the appointed services in their local region, wherever required.
- Responsible for the requirement engineering of serviceability topics during assigned product PLM stages (e.g., adapt basic serviceability requirements into Product-Spec) and the demand management for all aspects of service delivery.
- Responsible for development and implementation of serviceability requirements for the product and service delivery with regards to current service portfolio roadmap.
- Evaluate field & service experiences for products relevant for R&D PLM feature development or refinements, e.g., evaluation of field service, repair, quality and technical support reports for the fleet.
- Own global responsibility for products for all aspects of serviceability when faced with sophisticated technical design or product operational issues.
- Align with Serviceability Manager (SAM) for all local and global product serviceability topics and provides updates on the status of localization, including milestones and documentation.
- Actively approaches other SAMP’s globally and locally for support on any problems encountered during or after the localization process.
- Coordinate multi-functionally with products and service business functions for alignment of serviceability roadmaps, portfolio evolution and basic serviceability delivery requirements.
Your profile.
- BS degree in Electrical Engineering or a related field. Advanced degree preferred.
- 8+ years in electrical engineering or a related field, with a focus on power system engineering and drives systems.
- Proven understanding of electrical engineering principles, power distribution, and control systems.
- Experience working on electrical infrastructure products for a diverse customer base like – O&G, Power Gen, Water/Wastewater, Metals or Mining
- In-depth understanding of drives and motor systems, including their integration, control, and troubleshooting
- Experience in process documentation, configuration management and/or product lifecycle management.
The pay range for this position is $97,500 – $167,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
What we offer.
At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.
Why you’ll love working at #TeamInnomotics
- Competitive compensation based on qualifications
- Medical, dental, prescription and vision coverage, first day of employment
- Matching 401(k) (immediate employer match)
- Competitive paid time off plan, paid holidays, and floating holidays
- Career development opportunities
- Education and tuition reimbursement programs available
- Flexibility to work remote a few days a week
- Paid parental leave
Who designs your future? You do.
Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Jobs at Innomotics – if you would like to find out more about jobs & careers at Innomotics.
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