Company Overview
Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.
Company Overview
We are PWCC. We’re based in Tigard, Oregon and are the largest trading card marketplace in the world. PWCC is brokering nearly a half-billion in trading card sales annually (and you thought those baseball cards in your mom’s basement were worthless!), with the goal of expanding and becoming the name for collectibles storage, research, and liquidity. We are growing rapidly and need the right person to expand our team and help us provide the care our client base needs.
POSITION OVERVIEW
PWCC’s continued growth has brought us a unique opportunity to join our team as a ServiceNow Administrator. Reporting to the Program Manager, Process and Compliance, the ServiceNow Administrator is responsible for a variety of duties and responsibilities in support of the company’s Operations department including administration, development, and implementation of ServiceNow technical governance processes. They will assist with developing standards and practices for maintaining the health of the platform. The ideal candidate has 5+ years of recent, directly applicable ServiceNow experience and an in-depth knowledge of technical implementations of the various ServiceNow modules. This is a remote position within the United States.
POSITION RESPONSIBILITIES:
• Define, guide, and support the execution of ServiceNow policies, procedures, and standards for our technical governance processes
• Provide developmental and operational software scaling to encompass all instances of ServiceNow
• Support and assist in developing standards and practices for maintaining the ServiceNow architecture model
• Collaborate with other developers and subject matter experts to define and create, via collective knowledge, the future state of platform evolution
• Develop Service Now applications, scripts, workflows, and objects within the SN paradigm
• Assist in developing standards and practices for maintaining the health of the ServiceNow platform.
• Support and administer the tool for module-specific configuration, including ServiceNow Asset Management (currently operating) and additional applications or modules as assigned
o Including, but not limited to, integrating modules from ServiceNow and from other vendors, via configuration or via development in the case of non-ServiceNow vendors
• Perform system administrator tasks for ServiceNow ensuring maximum reliability and stability
• Develop process automation and related programs in ServiceNow to improve organizational efficiency, including UI and UX applications as necessary
• Create automation and workflow software to build new applications to address process improvements
• Provide coaching and mentorship on the platform to technical and non-technical personnel across the entire suite of ServiceNow modules
• Create and maintain platform documentation, including support documentation.
o Includes both modification of existing material and green field development
• Additional duties as assigned
QUALIFICATIONS:
• 5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities
• In-Depth Knowledge of technical implementation of various ServiceNow modules (ITSM, EAM, etc.).
• Knowledge of ServiceNow licensing and subscription models
• Working knowledge of LDAP, Azure, and Active Directory
• Ability to collaborate with stakeholders to jointly develop and implement data governance processes
• Ability to clearly present ServiceNow knowledge and best practices to key stakeholders
• Bachelor’s degree or equivalent work experience
• Ability to function in and adapt appropriately to a fast-paced environment with competing demands on time and priorities
• Proactive critical thinker and problem solver who can troubleshoot technical issues
• Ability to work independently while managing multiple priorities simultaneously
• Self-motivated with the ability to work under pressure to meet deadlines
• Familiar with Microsoft Office (Excel, Word, PowerPoint, and SharePoint)
• Ability to work with little to no supervision
• Excellent organizational skills with meticulous attention to detail
• Strong interpersonal skills
BENEFITS
We offer generous benefits including, but not limited to: 401(k), 401(k) matching, dental insurance, vision insurance, employee assistance program, flexible schedule, health insurance, life insurance, paid time off.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our company stronger. If you share our passion, please do not hesitate to apply. We are also happy to look into any ADA accommodation requests that may be needed.
PWCC is an equal opportunity employer. Must be able to pass relevant criminal background check if offered the job, however, we believe in second chance employment and encourage everyone to apply.
$100,000 – $105,000 a year
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA