Who We Are
Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest and western United States, and offer our staff and Partners the opportunity to serve a variety of industries. Founded in 1917, our culture is the foundation of who we are, and we pride ourselves on supporting our employees to help them achieve their goals and pursue their interests both in the office and at home. At Eide Bailly we are passionate about the clients we serve, the work we do, and most importantly, having fun while we do it!
Why You’ll Love Working Here
At Eide Bailly we believe respect is how to treat everyone, not just those you want to impress. Our culture focuses on collaboration to achieve career growth. Innovation is highly encouraged, which is where programs like our EB Xchange originate. This program allows interested tax and audit employees to complete a rotation into a specialty area. We promote happy employees by making work/life balance a priority along with being actively involved in our communities. Our dedication to service can be seen through the Firm’s decision to match charitable donations made by employees, as well as providing opportunities to volunteer throughout the year. Most importantly, we like to have fun! We offer a professional and fun work environment with frequent free lunches, snacks, lunch and learns, socials, contests, outings and other events.
Typical Day in the Life
The ServiceNow CMDB Administrator at Eide Bailly is responsible for managing the Configuration Management Database (CMDB) within the ServiceNow platform. You will ensure that the CMDB is up to date, accurate, and complete, and will work closely with other IT teams to ensure that all necessary information is captured in the CMDB. A typical day in the life of this role may include the following:
- Manage and maintain the ServiceNow CMDB to ensure it accurately reflects the current state of the IT environment.
- Develop and customize ServiceNow CMDB workflows to automate the management of configuration items (CIs) and their relationships.
- Create custom ServiceNow CMDB classes and attributes to support specific ITSM processes and data requirements.
- Write business rules and client scripts to enforce CMDB data integrity and quality control.
- Ability to write ServiceNow CMDB scripts to automate data imports, exports, and transformations.
- Work with other IT teams to ensure that all configuration items (CIs) are correctly identified, recorded, and tracked within the CMDB. This will include hardware and software.
- Develop and maintain CMDB processes and procedures to ensure consistency and accuracy.
- Implement and maintain data quality controls to ensure data accuracy and completeness.
- Collaborate with other IT teams to ensure that the CMDB is integrated with other IT service management processes such as incident, problem, change, and release management. In addition, asset management, vendor management, and contract management.
- Conduct regular audits and health checks of the CMDB to identify and resolve data quality issues.
- Monitor and analyze CMDB data to identify trends, patterns, and opportunities for improvement.
- Develop and deliver CMDB reports and dashboards to provide insight into the state of the IT environment.
- Will work closely with internal ServiceNow Administrator and Developer.
- Provide CMDB training and support to IT teams and stakeholders.
Who You Are
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience managing a CMDB within the ServiceNow platform.
- Strong understanding of IT service management (ITSM) processes and best practices.
- Experience with ServiceNow Discovery, Service Mapping, and Orchestration.
- Experience with scripting and development within ServiceNow.
- Knowledge of ITIL and ITIL-based processes.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist in CMDB preferred.
Must be authorized to work in the United States permanently without the requirement of sponsorship at any point in the future.
Benefits and Compensation
Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying salary ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity.
Salary Range: $62,000/yr – $76,000/yr
Beyond base salary, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program. For more information about our benefit offerings and other total rewards, visit our careers page.
What to Expect Next
We’ll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to check us out on Facebook, Twitter, Instagram, LinkedIn or our About Us page.
#LI-BC1 #LI-Remote