Description
Humana’s Marketing and Communications organization is seeking a technology savvy Salesforce Marketing Cloud Email Developer (Internal title – Senior User Interface Design Engineer) that is Salesforce Marketing Cloud Email certified to join the Channel Build team working remote anywhere nationwide. The Channel Build team is part of the Marketing, Operational, and Regulatory team within Humana the supports the business with deployment of communications for all audiences. We are responsible for content deployment for a diverse portfolio of Humana brands. Our core purpose as the Channel Build team is to deploy on-time, error free communications utilizing best-practices to provide the best customer experience to the member and other audiences.
Responsibilities
As the Salesforce Marketing Cloud Email Developer (Internal title – Senior User Interface Design Engineer), you will leverage communication output systems, business relationship management and an understanding of business needs to design, development and provide innovative solutions for communications to members, employer groups, broker/agents, and providers. You will utilize tool technologies to develop/code emails, best practices, process-oriented thinking, business knowledge and relationship building skills to implement communications for our vital business partners across the organization. Provide guidance and direction to other team members on requests and functionality. Assist in the development of process and procedural documentation. Lead and/or deploy large projects, participate in testing.
Key Role Functions
- Collaborate directly with internal customers to create and develop communications in Acoustic and Salesforce Marketing Cloud
- Ensure quality, process adherence, best practices, and on time delivery of communications
- Develop/code communications in the vendor solutions and participate in the delivery of project(s)
- Develop and maintain relationships with internal customers
To be successful in this role, you must possess the ability to manage multiple priorities in a fast-paced environment and meet deadlines with minimal supervision. Utilizing a consultative approach and technical and problem-solving skills with a strong attention to detail are also critical to succeed in this role.
Required Qualifications
- Salesforce Marketing Cloud Email Certification
- 2+ years of professional experience with Salesforce Marketing Cloud
- Demonstrated ability to strategically create design emails in vendor solutions that factor in business goals, development capabilities, design standards and user needs
- Strong understanding of interaction design principles, SFMC ability, utilization of templates and content blocks to create emails that are mobile responsive and 508 compliant
- Experience coding of email with business, technical and design guideline constraints
- Experience in working on multiple projects simultaneously
- Ability to research and determine root cause of issues and provide solutions to the problem
- Strong knowledge of Microsoft Office XP products (Word, Excel and PowerPoint)
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Bachelor’s degree or higher
- Ability to be flexible in a very fluid and dynamic environment
- Must be extremely well-organized and capable of handling multiple (and sometimes conflicting) priorities effectively
- Excellent verbal, written and presentation skills
- Experience with EMME
- Experience with Acoustic and/or SmartCommunications
- Experience with Service Now tickets
- Experience with XML or CSV files
Additional Information/Requirements
This role is a nationwide remote role. Candidate must be able to accommodate EST time zone.
Remote Requirements
All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.
Connectivity – Requirement Details
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
- Wireless, Wired Cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
Why Humana?
You’ll experience the following perks as a full-time Humana employee:
Compensation and Financial Security– Our pay philosophy is designed to motivate and reward associates for their skills and contributions to the company. We provide options to help you plan for your future and protect your assets: Competitive base pay, Recognition pay, and a 401(k) retirement savings plan with a company match.
Your Whole Health– Humana’s health products and services are designed to encourage personal wellness and smart healthcare decisions for you and your family: Medical, dental, and vision benefits, Health plan incentives, Paternity leave, etc.
Work Perks– Humana knows your life extends outside of work. We have many options to support your interests and needs. Some departments have the flexibility to allow associates to work from home, and we offer all associates: Paid time off, holidays, volunteer time, jury duty pay, Associate charity matching program, Discount programs with major retailers, etc.
Grow With Us– Humana provides growth and career opportunities that can help you develop your skills and build your future with the organization: Internal and external learning events, Tuition assistance, Inclusion and diversity training, etc.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$95,300 – $131,200 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.