Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
As a Reservation Agent, you will create and Experience of a Lifetime for our guests by providing local expertise and guidance for our shared shuttle buses, private cars and charter vans using our reservation system. You will be expected to understand our services and products so that you can coordinate & book the guests’ travel needs.
Job Specifications:
- Expected Pay Range: $20.00 – $22.76 / hour
- Shift & Schedule Availability: Full Time and Part Time
- Skill Level: Entry
Job Responsibilities:
- Answer phones in a polite, professional and timely manner
- Create and update reservations for our Shared Shuttles, Private cars and Charter Vans
- Understand Products and Services so you can effectively provide guests options that will meet their transportation needs
- Maintain a positive and friendly attitude with both guests and coworkers in a high paced and busy atmosphere
- Interface with internal departments including dispatch, operations and Group Sales Representatives.
- Manage Time and Labor (Payroll) for Transportation department
- Manage and oversee driver qualification files of commercial drivers as required by the DOT/FMCSA
- Support the transportation and parking departments with administrative functions which include but are not limited to:
- Purchasing
- Employee events
- Scheduling and logistics
- Employee communication
- Prepare weekly safety meetings
- Prepare daily reports on department performance and analytics
- Other duties as assigned
Job Requirements:
- We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary
- Desire to learn and grow
- Must be able to communicate fluently in English
The expected pay range is $20.00 – $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 496633
Reference Date: 06/14/2023
Job Code Function: Driving