MHC Healthcare is seeking a Site Coordinator to join the MHC team at the Ortiz Community Health Center, located in Tucson, AZ. Under the supervision and direction of the assigned Practice Manager (PM), the Site Coordinator provides daily on-site management, supervision and administrative support to the health center personnel regarding daily operations. The position is primarily designed to allow for on-site management at the health center, while providing a direct link to management staff for the provider. MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 16 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.
The following qualifications are required:
- High school diploma required.
- Two (2) years’ experience in a health care setting required.
- Bi-lingual (Spanish/English) may be required, based on health center location.
The following qualifications are preferred:
- Associate’s degree preferred.
- One year supervisory experience preferred.
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
This position has the following supervisory responsibility:
- Provides on-site supervision for staff, with support of Practice Manager and/or Associate Director of Operations.
The ideal candidate will also possess the following knowledge, skills, and abilities:
- Ability to organize a team approach to accomplish tasks.
- Able to take direction, then relay and implement effectively with site staff.
- Ability to learn and adapt.
- Demonstrated public contact diplomacy.
- Ability to work under pressure and multi-task.
Duties and Responsibilities:
- Responsible for the day-to-day on-site management of single provider health centers; not to exceed two providers.
- Provides management, leadership and mentorship to site staff.
- Works with the assigned office provider (physician and/or nurse practitioner) to ensure roadblocks to patient care are removed.
- Meets daily with provider(s) to ensure administrative concerns are recognized, addressed, and appropriate follow up is implemented.
- Develops and maintains excellent rapport with the clinical team to ensure standards of care are followed and met.
- Communicates health center issues and/or concerns to the PM promptly.
- Works with the assigned Associate Director of Integrated Operations (AD), or other assigned PM in the absence of the supervisory PM.
- Meets with the PM supervisor weekly to discuss management of the health center.
- Performs front office duties completely and accurately.
- Conducts random audits of daily work to ensure accuracy of data.
- Learns and maintains current understanding of insurance and payor codes, and communicates any changes to staff.
- Answers questions regarding patient accounts, collections, claims processing, fee-for-service and adjustments, and informs patients of account activity.
- First-line responder for health center patient complaints; handles them professionally and with courtesy.
- Understands personal limitations and knows when to involve PM in patient complaint issues.
- May be required to cover PM supervisor’s health center temporarily, under the direction of the assigned AD, while PM is on leave or unavailable.
- Greets, checks in and checks out patients in a courteous, friendly and professional manner. If necessary, schedules follow-up appointment.
- Verifies insurance, address, telephone number and makes necessary changes in the Practice Management system.
- Opens, closes and balances daily batches.
- Collects payments made to outstanding accounts.
- Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
- Balances daily charges from encounters to charges entered into the computer and assists other staff when batch is out of balance.
- Continuously works with health center staff on customer services skills to ensure patients receive an excellent experience.
- Ensures patients are referred to Outreach staff for Market Place, AHCCCS and Sliding Fee Schedule eligibility and certification required.
- Works with the PM on 90-day introductory and annual evaluation of office staff;
- Conducts annual evaluations of office support staff after a full review of the evaluation with the PM.
- Establishes employee schedules, when required.
- Coordinates with the PM on required overtime to ensure requests match the needs.
- Responsible for completion of office timecards.
- Identifies training issues and coordinates requirements through the PM.
- Works with support staff to ensure they are following the required policies and procedures.
- Responsible for submission, documentation and follow-up of health center incidents.
- Maintains professional and technical knowledge by attending required training as determined by the PM, Operations management or the organization.
- Conducts routine office staff meetings and keeps PM abreast of problems or concerns.
- Participates in in-services and continuing education opportunities as requested.
- Other duties/projects as assigned.
Benefits:
MHC Healthcare’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:
- Medical, Dental, and Vision
- 403(b) with employer contribution
- Short-term disability and other benefits
- Paid time off including 11 holidays plus vacation and sick leave accrual
- Paid bereavement, jury duty, and community service time
- Employee discount for medical services ($500 per year for full-time)
- Education reimbursement ($3,000 per year for full-time)
MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or an other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.
Other details
- Job Family Business Operations
- Pay Type Hourly
- Min Hiring Rate $20.12
- Max Hiring Rate $25.15
- Required Education High School
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