Job Description
Site Team Manager STM – Full Time
Location: West Des Moines, IA
Rate: $75,000-$85,000/YR (BOE)
The Site Team Manager (STM) serves as the day-to-day manager of a site security team that includes administrative officers, responders, and other security personnel at their site. The STM is responsible for building a cohesive and high performing team. Reporting directly to the campus security manager, the STM works alongside other security team managers in their campus to ensure a safe and secure environment. Additional job functions may include client service and problem resolution, service enhancement, security operations center (SOC) systems maintenance, audit compliance, system monitoring, log maintenance, and access rights maintenance.
What We Offer:
- Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
- Paid Time Off
- Paid Weekly
- Telemedicine – Virtual Medical Care
- Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel, & More!
- Paid Training & Free Uniforms
- Doggy & Kitty Daycare Discounts
- Employee Assistance Program & So Much More!
ESSENTIAL FUNCTIONS:
- Ensures all responders and control room supervisors adhere to policies and standard operating procedures
- Oversees site security systems to ensure safe and compliant operation of the facility
- Acts as responder or control room supervisor in periods of increased activity or in the case of absent staff
- Maintains and troubleshoots on-site security technology
- Recommends corrective actions for security staff to the campus security manager
- Assists with the delivery of counseling and corrective action as directed by the campus security manager
- Assists with site equipment inspections, and audit compliance
- Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team
- Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures
- Serves as primary point of contact to datacenter management and security personnel when the campus security manager is unavailable
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein
- In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions
- All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives
Position Requirements:
- 18 years of age or older
- High School Diploma or GED Required
- Standard computer skills needed
- Top notch customer service skills are essential
- Must be responsible, accountable, objective, and have a strong work ethic
- Must have a strong grasp of appropriate and professional verbal / written communication
- Conflict resolution and de-escalation skills a plus
- Must have a reliable means of communication, such as cell phone
- Must have a reliable means of transportation
- Must hold or be able to obtain a valid driver’s license or equivalent
- Must have the legal right and security license to work in the country where the position is located
- Must have the ability to speak, read, and write English proficiently
EDUCATION/EXPERIENCE:
- 4 years of related experience in security industry or business management equivalents
- Associate degree in relevant field or commensurate works experiences
- Experience with Microsoft Office
- Experience with staff supervision
SPECIAL REQUIREMENTS:
- Able to work evening or weekend hours when required, such as during an emergency event or crisis
COMPETENCIES:
- Highly motivated, energetic, self-directed individual with analytical and problem-solving skills
- Ability to communicate clearly and concisely, sharing technical concepts to a varied audience
- Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations
- Effective leadership of team service delivery and development across a global environment
- Ability to adapt to new and changing environments
- Ability to exercise independent judgment and decision-making skills
- High attention to detail
- Comfortable presenting information to large audiences both online and in-person
- Ability to communicate effectively at all levels and across diverse cultures
- Strong customer service orientation
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
- Required ability to manage multiple tasks concurrently
- Computer usage, which may include prolonged periods of data analysis
- Handling and being exposed to sensitive and confidential information
- Regular talking and hearing
- May be required to use vehicle in the performance of duties
- Frequent lifting and/or moving up to 10 pounds, and occasionally up to 25 pounds (kilo equivalents)
- Close vision, distance vision, and ability to adjust focus
Make An Impact & Join Our Elite Team Of Security Professionals Today!
All candidates must be able to pass a drug test and background check
Apply Online: https://ekaw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX=
EOE/M/F/Vet/Disabilities
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients’ assets and people. Our core values – Integrity, Vigilance and Helpfulness – are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas’ core values – Integrity, Vigilance and Helpfulness – are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.