Overview
At Foot Locker we obsess over the customer. This is where you come in! We are seeking Social Media Customer Care Specialists, a position that is vital to our company’s success. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is fully remote.
Available full time shift: Tuesday-Saturday 10am-7pm CST.
*Mandatory extra hours as required based on business needs.
Starting pay: $15.75 / hour
Responsibilities
- Creating and maintaining topic analysis filters for monitoring content related to our brands
- Selecting and prioritizing conversations for engagement with consistency of user and channel language
- Supporting Corporate social media initiatives and ensuring timely monitoring and reporting of social channels are conducted daily and weekly
- Servicing Bizrate and Amazon inquiries and other tasks as assigned while utilizing all resources made available
- Completing data capture trends in various categories and/or tracking of information for analysis and communicating to the appropriate personnel
- Identifying problems and opportunities on sites for improvement via site monitoring, customer feedback, etc. and communicating them to the appropriate personnel
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Ability to type 30 WPM minimum
- Energetic and positive attitude
- Ability to be polite and professional while speaking to customers
- High-level grammar and writing abilities
- Understanding of various channels of social media
#LI-AF1
Benefits
- Comfortable and casual work environment
- 30-50% employee discounts
- Opportunity for advancement
- Employee referral program
- Employee recognition incentives
- Benefits including insurance and retirement options
- Paid time off including holidays
- Tuition reimbursement for qualified courses