Salary: $5,291.82 – $6,352.73 Monthly
Location : Communications – City of Colorado Springs, CO
Job Type: Classified – Full Time
Job Number: 15299
Division: Communications
Department: Communications
Opening Date: 05/19/2023
Closing Date: 6/2/2023 4:00 PM Mountain
FLSA: Exempt
Description / Position Overview
Social Media & Digital Content Manager (Public Communication Specialist II)
In this position you will lead the City’s digital content strategy and execute comprehensive, high quality, and engaging content through various social media platforms. You must have a passion for engaging online and the know-how to creatively reach a wide audience through a variety of channels. Experience creating impactful social media content and memorable campaigns is a must. We are looking for a person with the ability to tell stories and find ways to make government messages exciting and relatable, transforming the ordinary into the extraordinary.
Come explore the possibilities a career with the City of Colorado Springs can offer!
Colorado Springs is TOP 10 IN THE NATION!
#2 IN COLORADO!
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(This information may change annually).
Essential Functions –the basic job duties an employee must be able to perform:
- Manage the City of Colorado Springs’ primary social media accounts: @CityofCOS, @MayorofCOS and @OlympicCity USA Develop and maintain a specific persona for each account and platform
- Design and implement an overall social media strategy to align with the goals of the mayor, City administration and City departments, and communicate effectively to all residents and stakeholders
- Generate, edit, publish and share engaging content daily across multiple platforms
- Assist City departments with managing accounts on various social media platforms including, but not limited to, Facebook, Twitter, LinkedIn, Instagram, YouTube and Nextdoor
- Manage the City’s interactions with residents through social media and communicate with followers by monitoring comments and responding to queries with accurate information in a timely and courteous manner
- Analyze communications needs and develop strategic digital campaigns for specific City departments
- Promote City programs and services using videos, photos, infographics or text posts on social media platforms
- Plan and create compelling social media content and digital campaigns to build community and trust in government
- Maintain the City’s social media policy, accessibility guidelines and best practices, and conduct training for City social media admins on these practices
- Assist with managing content on ColoradoSprings.gov. Work with City departments to update information about services and programs and write engaging web pages and blog content.
- Provide 24-hour on-call assistance approximately one week per month and communicate to the public in crisis situations
We are looking for candidates who demonstrate:
Knowledge of:
- Modern office technology, especially Microsoft Office suite
- Public relations and crisis communications best practices
- Social media platforms and latest trends
Ability to:
- Provide excellent organizational and customer service skills
- Analyze problems, identify alternative solutions, and make recommendations
- Excel in a fast-paced environment
- Establish and maintain effective working relationships
- Communicate clearly and concisely, orally, and in writing to various levels of stakeholders
- Prioritize, organize, and manage multiple projects from a variety of different departments
- Evaluate and resolve complex issues
Successful candidates will have
- Bachelor’s degree from an accredited college or university with major coursework in communications, marketing, journalism, media, or a related field
- Three (3) years of full-time public relations, communications, digital media content creation, or marketing experience
One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
Additional appropriate education may be substituted for the minimum experience requirements.
Ideal candidates will also have
- Bi-lingual in Spanish
- A minimum of two (2) years experience managing multiple social and digital channels for a government, non-profit, media or business
Additional Information
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas. If hired, you will be required to provide proof of your eligibility to work in the United States.
Apply to Join Our Team
- Please visit Colorado Springs Jobs and click on ‘Apply for a City Career’ > ‘City Career Postings – Apply Now’ button to complete an online application. All job applicants will need to create a new login and online application (unless you already have a NEOGOV/governmentjobs.com user ID and password).
- Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
- Our NEOGOV application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.
The City’s job classifications, including physical demands and descriptions, can be found on the
You can view the status of your application here.
To be notified of future career opportunities, go to coloradosprings.gov/jic
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.
Improving your health, one benefit at a time. One of the more important decisions you can make for yourself, your spouse, and/or dependent is your choice of benefits, which part is part of the Total Rewards package. We are proud to offer such an extensive selection of benefits to meet the needs of our employees and their families. Our benefits program is designed to provide you with quality offerings that promote wellness, health care accountability and balance wellness of Life, Body, and Mind.
Visit Total Rewards to learn more about the philosophy.
City employees are members of the State of Colorado’s pension system, Colorado PERA (Public Employees’ Retirement Association). See for more information.
through Nationwide
UCCS Programs – Personal Training, Cooking Classes, Wellness Workshops
Face It Together
An addiction and recovery coaching program.
For employees and their loved ones
The City has some unique benefits available to their employees (and family members) that enroll in the medical plan:
- Access to the Employee Medical Clinic and Pharmacy
- Teladoc gives you 24 hour access to doctors for acute medical issues and request behavioral health appointments through the your phone, via video, or mobile app
- Castlight allows you to review your plan, select a provider, and see your resources and plan perks all in one place.
To view information regarding all the City’s benefit offerings, please reference the
01
Do you have Bachelor’s degree from an accredited college or university with major coursework in communications, marketing, journalism, media, or a related field?
- Yes
- No
02
Do you have three (3) years of full-time public relations, communications, digital media content creation, or marketing experience?
- Yes
- No
03
If yes, please explain, in written detail, your experience, including your role and where you gained the experience. If no, please enter n/a.
04
Do you have Spanish language skills?
- Yes
- No
05
Do you have a minimum of two (2) years experience managing multiple social and digital channels for a government, non-profit, media or business?
- Yes
- No
06
If yes, please explain, in written detail, your experience, including your role and where you gained the experience. If no, please enter n/a.
Required Question