Job Details
Level
Experienced
Job Location
Charis Bible College – Colorado – Woodland Park, CO
Position Type
Full Time
Education Level
High School
Salary Range
$16.00 Hourly
Travel Percentage
None
Job Shift
Flexible
Job Category
Customer Service
Description
Position Purpose:
The Specialists role is to assist in ensuring secure and effective operations of Social Media. The Specialist is focused on fulfilling the ministrys vision for social media through timely and excellent communication ensuring that each engagement is professional and consistent with the heart and doctrine of Andrew Wommack. The Specialist contributes by supporting a social culture that accurately represents Andrew Wommack Ministries throughout all facets of correspondence with the ministry, and public.
Essential Duties:
- Respond to customer service and ministry requests through various social media direct-messaging functions, including both weekday and weekend monitoring
- Responds to private/public messages/comments on all ministry social media platforms in a timely manner.
- Engages with live stream audiences in a professional, tactful, and encouraging manner on ministry social media platforms.
- Exhibits excellent communication and professionalism for each unique customer service experience.
- Encourages online audiences to connect with the ministry in deeper ways during live-streamed events and via messages/comments on the ministrys social media platforms.
- Properly responds to live stream chats and comments/messages in relation to radical, controversial, sensitive, or challenging comments and hides/ban or escalate at the direction of the Live Stream Lead as required.
- Engages and interacts with other departments of AWM/Charis in a professional, timely manner to maintain efficient operations on all social media platforms.
- Participates in creating templates for use in live streaming and responding to messages/comments.
- Effectively manages timelines of special projects as determined and delegated by the Lead maintaining open lines of communication in stages of initiation, planning, execution, performance monitoring, and closure of project.
- Understands and documents daily individual and team statistics and creates/distributes Weekly Social Media Report and Written Operations weekly/monthly statistics.
- Involvement in the hiring process for Specialists.
- Assists in training new Specialists in daily functions.
- Participates in various meetings with the Social Media Response Team, and Written Operations Team.
- Assists with other functions of the Social Media Response Team/Written Operations Department as needed/assigned.
Qualifications
Knowledge, Skills, and Abilities:
- Comprehensive knowledge of Andrew Wommacks teaching.
- Must have a high level of professionalism and discretion in dealing with sensitive and confidential information.
- Excellent customer service skills.
- Strong problem-solving and critical-thinking skills.
- Excellent time management and organizational skills.
- Ability to work independently and as part of a team.
- Able to handle multiple tasks efficiently.
- Experience utilizing and maneuvering social media platforms.
- Ability to handle multiple platforms simultaneously and switch between platforms efficiently.
- Above average Windows-based computer navigation skills with proficiency in Microsoft Suite.
Requirements:
- Must have a personal relationship with Jesus Christ.
- Must sign the Statement of Faith
- High school diploma or equivalent education is required.
- Charis Bible College student or graduate is preferred.
- Ability to work flexible hours some evenings and weekends may be required.
- Must pass a computer assessment to qualify.
- Bilingual/English and Spanish are a plus.
- Must pass all required checks
Experience:
- Ministry experience required.
- Minimum 6 months of customer service experience required.
- Communication Services experience preferred.
- Compensation is commensurate with experience.
We offer a comprehensive benefits package for full-time employees to include the following: Medical,Dental,Vision,Paid Time Off (PTO),Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care,Health Savings Account (HSA),Voluntary Life and AD&D,Short Term Disability,Long Term Disability,403(b) Retirement Plan,Life Assistance Program, Accident/Hospital,ID Shield/Legal Shield and Telehealth
About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve Gods people with Excellence, Faithfulness, and Integrity.
Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?
If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.
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