Social Services Analyst

Salary : $99,715.20 – $120,652.48 Annually

Location : San Jose Metropolitan Area, CA

Job Type: Full-Time

Job Number: 23-Y48-C

Department: Social Services Agency – DFCS

Opening Date: 06/29/2023

Closing Date: 7/13/2023 11:59 PM Pacific

Bargaining Unit: 21

Description

Under direction, to analyze and evaluate department-wide program(s), and analyze, interpret, develop, implement and disseminate Social Services related policies and procedures, to conduct confidential and sensitive studies and/or audits of operational and program matters, and make policy or administrative recommendations to management

The eligible list may be used for subsequent vacancies as they occur.

COVID-19 Risk Tier – Varies
Typical Tasks

• Represents the Social Services Agency to other County departments, committees, contracted agencies, and community groups;
  
• Facilitates meetings and serves as a resource for program staff and management, to assist them in meeting the needs of clients, including children, youth, adults, and families;
  
• Identifies and interprets policies and procedures between departments, outside groups and agencies;
  
• Provides community planning and organization with outside groups interested in providing human services;
  
• Performs special assignments of a short duration as assigned;
  
• Performs ongoing special assignments; e.g., Fair Hearing, Public Information, Community Work Coordination, Housing Assistance Program, etc.;
  
• Conducts program and/or budget evaluation; researches, processes, audits and/or analyzes data collected and prepares reports using a variety of applications and databases;
  
• Analyzes, interprets, develops, implements and/or disseminates policies, procedures and All County Letters (ACLs) related to one or more Social Services Agency programs (such as Child Welfare, CalFresh, Medi-Cal, CalWorks, CAPI, General Assistance, Social Security, and Workforce Development);
  
• May provide staff training to County employees to foster better understanding of the many roles of the County as related to their assignment;
  
• Reviews and determines the effect of legislative regulation changes;
  
• Conducts research and provides program expertise to management and staff on related Federal, State and County rules, regulations and laws;
  
• Analyzes operational issues and recommends solutions and policy changes as necessary;
  
• Communicates and coordinates new and revised policies and procedures to management, staff and program partners;
  
• Provides ongoing technical and specialized assistance to supervisors and line staff including developing training curricula and materials, conducting training sessions, developing and maintaining handbooks, and issuing special notifications;
  
• May participate in the Request For Proposal (RFP) process, and writes reports, program documentation, policies, procedures and/or other written materials;
  
• May monitor contracts and/or interagency agreements; ensures compliance with contract provisions; and coordinates with service providers in the delivery of contract requirements;
  
• May provide direct supervision to a group of non-case-carrying professional and non- professional staff by directing the work activities; prioritizes and coordinates work assignments; reviews work for accuracy; recommends improvements in workflow and procedures;
  
• May be assigned as a Disaster Service Worker, as required;
  
• Performs other related duties as required.

Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to a Bachelor’s degree in Social Work, Behavioral Science, Counseling, Education Counseling, Gerontology, Nursing, Psychology, Social Psychology, Vocational Rehabilitation or closely related field,

AND

Two (2) years of experience equivalent to Social Worker II in the County of Santa Clara.

Possession of a Master’s Degree from an approved school of social work or in the related fields above may be substituted for one (1) year of the required experience. The practicum experience obtained in the above related fields qualifies as experience.

Special Requirements:

• Some positions may require possession of special certification(s) prior to appointment.
  
• Some positions may require possession of a valid California driver’s license prior to appointment, and the ability to qualify and maintain a County driver permit.

Knowledge of:

• Federal and State laws, regulations and programs pertinent to social services agencies;
  
• Objectives, functions and operations of public and private social services agencies;
  
• Casework objectives, concepts and methods;
  
• Community organization, resources, and needs;
  
• Fundamentals of income maintenance;
  
• Principles of consultation;
  
• Office administrative practices and procedures, including records management and the operation of standard office equipment;
  
• English usage, grammar, spelling, vocabulary and punctuation.

Ability to:

• Research, analyze, and correlate a variety of complex data and prepare clear reports;
  
• Establish and maintain effective relationships with representatives or other agencies, departmental personnel and members of the community;
  
• Interpret public assistance programs to the public;
  
• Speak and write effectively;
  
• Organize and prioritize workload to meet deadlines;
  
• Represent the department on assigned committees with outside agencies;
  
• Analyze policies and procedures and make recommendations to management;
  
• Make recommendations for program modifications based on performance, regulatory and/or legislative changes.

Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.

01

Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of “see resume” or “see application” will deem your application incomplete.
Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed

Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02

What is the highest level of education you have completed?

• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate’s Degree
• Bachelor’s Degree
• Master’s Degree
• Doctoral Degree

03

Select the field of study in which you have completed.

• Social Work or Social Welfare
• Behavioral Science
• Counseling
• Education Counseling
• Gerontology
• Nursing
• Psychology
• Social Psychology
• Vocational Rehabilitation
• Closely Related Field

04

If you selected “Closely related field” in the previous question, please indicate your major or area of study here. If not applicable, enter “N/A”.

05

In the current position that you hold, are you a Social Services Analyst?

• Yes
• No

06

Select the amount of experience you possess that is equivalent to Social Worker II in the County of Santa Clara.

• No experience
• Less than 6 months
• 6 months but less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years
• 4 or more years

07

Describe your experience in social work handling casework. Include the name of your employer(s), your job title(s), job duties, dates of employment (month/year began to month/year ended), and number of hours worked per week. If this does not apply to you, input N/A. Responses with see resume or application will be considered incomplete.

08

How did you find out about this job?

• Contacted by County Recruiter
• Contacted by a Recruitment Firm
• County Employee Referral
• County of Santa Clara Career Website
• County of Santa Clara Job Interests Email Notification
• Facebook
• Instagram
• LinkedIn
• Indeed
• Virtual Job Fair
• In Person Job Fair
• In-Person Networking Professional Event
• Virtual Networking Event
• Community Event
• Glassdoor
• Governmentjobs.com
• Professional Association
• Search Engine (Google, Bing, online search, etc.)
• Hospital Website: SCVMC, O’Connor Hospital, St. Louise Regional Hospital Website
• Handshake
• Student Career Center
• County Text Message
• Other (Specify in the next question)

09

If you selected an event/fair or other in the question above, please specify. If not, type N/A.

Required Question