Make a difference in the lives of New York City’s older adults, their families and the community. For over 50 years PSS has performed vital and important work — through its nine centers, two apartment buildings and affiliated programs, the agency touches the lives of over 1,000 people a day. As the Social Service Coordinator, you will be responsible for coordinating supportive services for the residents of the Alberta L. Alston House. The Coordinator’s role is vital in ensuring effective supportive services are put in place that allows the residents to remain independent, active and safe in their home and community.
This is a part-time non-exempt position that reports directly to the Director of Senior Centers.
Starting Salary $25 per hour.
Responsibilities:
- Provide general case management (including intake) and referral services to all residents needing assistance.
- Establish linkages with agencies and service providers in the community.
- Set up a directory of providers for use by both project staff and residents.
- Refer and link residents to service providers in the general community (case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy).
- Educate residents on service availability, application procedures, client rights and providing advocacy when appropriate.
- May develop case plans in coordination with assessment services in the community.
- Monitor the ongoing provision of services from the community agencies and keep the case management and provider agency current with the progress of the residents. Manage the provision of supportive services where appropriate.
- May set up volunteer support programs with the service organizations in the community.
- Help the residents build informal support networks with other residents, family, and friends.
- May provide training to residents in the obligations of tenancy or coordinate such training.
- May educate other staff on the management team on issues related to aging in place and service coordination, to help better work with and assist residents.
- Comply with the 36-hour training requirement and all other training requirements stated in the HUD contract.
- Submit required reports in a complete and timely fashion, which includes any monthly and expense reports.
- Demonstrate leadership, lead team meetings and provide effective supervision of staff, interns, and volunteers. Including completion of performance reviews and helping to advance the staffs’ professional development.
- Promote the agency and center by performing outreach, participating in community events, and representing the agency to the public. Develop and maintain liaisons with other organizations, as appropriate, to collaborate in outreach efforts or other partnership opportunities.
- Effectively utilize social media and other digital and communication tools to reach a broad audience.
- Communicate with supervisor and other staff in a timely fashion and meet all required deadlines.
- Actively pursue and take full advantage of opportunities for professional growth and development. Follow and subscribe to professional development resources (i.e. e-newsletters, professional social media, national aging websites, etc.).
- Comply with PSS Personnel Policy & HUD Regulations.
- Attend Supervision and Team Meetings.
- Additional duties as assigned by Supervisor.
Qualifications and Experience:
- Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related field is preferred
- Excellent Program Management Skills
- Experience working with Older Adults preferred
- Excellent Interpersonal and Organizational Skills
- Strong computer skills, proficient with Microsoft Office
- Excellent communication skills (written and oral)
- Bilingual fluency (English/Spanish or English/Korean) highly preferred
Professionalism and other qualities:
- Ability to work well independently and on a team
- Maturity and good judgment in relating to peers, partners, and families
- Ability to work with people from diverse backgrounds
- Availability, dependability, and willingness to be flexible
- Demonstrated ability to solve problems and think strategically