We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Business Operations Manager
Wyndham Destinations is the world’s largest vacation ownership company with an impressive list of world-renowned destinations. We’ve grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and “Count On Me!” Service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.
Summary
A Business Operations Manager is responsible for directing and coordinating the daily operation of the Business Operations team, which includes; staffing and development of the team, managing daily site operations including sales contracts, tour management, and other business functions. The role will also support marketing and sales processes, ensuring that standard operating procedures are followed to support consistent handling of tour flow and premium allocation operation. Must maintain effective, open communication with other departments to promote the Company’s goal of being responsive, respectful and delivering a great experience.
Specific duties include but are not limited to:
- Hire, train and supervise operations and provide on-going training to better support the Sales and Marketing teams, with an emphasis on the recruitment and development of the team.
- Properly and professionally responding to customer service needs including to engage with our customer base at the site.
- Ensuring that potentially delicate situations are handled and/or escalated efficiently and professionally.
- Utilization of new and evolving technology for our sales, marketing, and Ops teams to continue to engage with our customers and drive business forward.
- Implement, enforce, maintain, and review all site internal controls to reduce misuse or abuse of inventory items and/or cash.
- Tracking inventory and performing physical inventory counts on a continuous basis.
- Assist with reviewing and/or supervision of efficient and accurate processing of contracts in a timely manner as it relates to Contract Standards.
- Assist with review of Commission payroll to ensure correct payments are being made in accordance with approved commission pay plans assigned to each commissioned employee; send corrections as needed to Corporate Commission Department
- Assist in the preparation and review of all contractual documents for accuracy, to assure all contract documents comply with company policies and procedures.
- Act in an advisory position to Sales and Marketing leaders to ensure compliance of Company Policy and procedures.
- Maintain supplies, collateral, guest supplies, refreshments and vendor accounts to facilitate Sales office activities in accordance to the Site’s Budget.
- Assist with the review of monthly accounts payable reports and invoices.
- Performing other duties as assigned.
Qualifications
- Minimum of two (2) years of Sales Operations Experience, preferably in the Timeshare Industry
- Minimum of 2 years Supervisory/Management experience
- 2-3 years’ experience in accounting/budgeting
- Two years’ experience in accounts payable/receivable; basic accounting principles
- Must be proficient in Word and Excel programs
- Excellent communication skills being tactful and able to interact pleasantly when dealing with internal/external customers
- Must be able to work independently; Capable of focusing with interruptions; Must be able to adapt to changes quickly employees at all levels within the organization
Why Wyndham?
• Full Time Health Benefits within first 30 days
• 6% matching 401k after one year of employment
• Tuition reimbursement after 90 days of employment
• Travel perks and benefits
• Sell fun and have fun!
About Wyndham:
• World’s largest vacation ownership company by nearly double the size of our competitors
• Top 100 Companies for Working Families.
• Highest Customer Satisfaction Rating in the Industry.
• Diversity Inc. 25 Noteworthy Companies.
• Fortune Magazine “World’s Most Admired Companies.”
• Ethisphere.com “World’s Most Ethical Companies.”
A World of Inclusion Hospitality is at the heart of all we do at Travel + Leisure.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com , including the title and the location of the position for which you are applying.
How You’ll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
Compensation
Generally starting at $83,000 – $138,300 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
Job Requisition: R-74394