Be on the cutting edge of the advancing industry practice of site reliability engineering with the opportunity to work with a team of passionate IT engineers. Our mission is to enhance the performance and availability of Data and Analytical technologies as we move forward and adopt the methodology of site reliability engineering (SRE) for our IT assets. SRE is a set of principles and practices that incorporates resiliency software engineering via automation. Take pride in creating and modifying applications to provide early warning awareness of potential problems, eliminate toil, facilitate the flow of critical data pipelines and measure real service level objectives(SLO) using service level indicators(SLI). Be a part of a team that drives a culture of continuous improvement, development, and integration of new ideas and initiatives. Enjoy the benefits of supporting systems that are efficient and improve customer satisfaction. We are looking for candidates with application delivery experience and a desire to apply their development skills to improve the operational effectiveness of our IT systems. Be a part of Cigna’s future by joining a versatile team focused on growth and ingenuity.
Important note: This is a Cigna Office position. Bloomfield, CT office preferred. Otherwise this person would be required to go to the nearest Cigna office in their state.
The role requires a wide variety of strengths and capabilities, including:
- Knowledge of application, data and infrastructure architecture disciplines
- A mindset focused on system reliability engineering (SRE)
- Eliminating workarounds and manual tasks because they take valuable time away from development.
- Architecting robust data quality, latency, and resource capacity enterprise alerting
- Create proactive measurable and effective SLOs to ensure SLA commitments
- This is a development role to be involved in AWS and on-prem relational database technologies, as well as utilizing Python and other program languages. Support awareness tools like Dynatrace and Splunk are key cornerstones of our SRE footprint.
- Ability to work in large, collaborative teams to achieve organization goals
- Willing to work on a distributed team spanning multiple time zones.
- Analytical, problem-solving, and critical thinking skills
- Good communication skills
- Strong skills in troubleshooting and documentation of operational procedures
- The desire to continually learn and test your own boundaries
- Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery
- Understanding of software skills such as business analysis, development, maintenance and software improvements
- 6+ years of experience in Developer, Operations roles
- 5+ years Python experiences required
- 4+ years Hands on experiences in some AWS technologies like – Cloud Watch, Step Functions, Lambda, Glue, EC2, Redshift, DynamoDB, SQS, ECS/EKS, Elastic Search, SnowFlake, Elastic Cache, databricks, TeraForm to name a few
- Experience with monitoring and observability systems like Dynatrace, Splunk etc
- Experience with build and deployment pipeline technologies like Jenkins, Ansible, GitHub
- Experience in Pyspark
- Experience working with relational databases and data warehousing technologies
- System administration skills of Unix, Linux, and Windows operation systems a plus
- Experience with text mining a plus
The primary responsibilities include
- Operational analysis
- Manage and monitor production systems
- Application Availability & performance issues
- Data and Integration issues
- Stakeholder communication
- Incident Management and root cause analysis
- Facilitate the incident management process
- Guide the team on root cause analysis
- Create and Track problem analyses
- Manage performance metrics
- Work with stakeholders to identify and define the service level indicators and objectives
- Measure and report the performance metrics
- Automation and tools
- Work with the service delivery teams in developing and testing automation of repetitive and manual efforts.
- Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance
- Team building
- Help teams transition to SRE mind set
- Help with SRE adoption across teams
- Bachelor’s degree PREFERRED or equivalent experience
Hourly Pay Rate Range (dependent on location, experience, expectation)
- The pay range that Magnit reasonably expects to pay for this position is: $62.00/hour-$83.00/hour
- Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)