Company Description
The International Living Future Institute is a non-profit organization whose mission is to catalyze the transformation toward communities that are culturally rich, socially just and ecologically restorative. ILFI’s flagship program is the Living Building Challenge, the world’s most ambitious and holistic performance standard for resilient, healthy, and green buildings. ILFI offers other certifications, transparency labels, education, and events that enable organizations and individuals to communicate their commitment to a healthier world.
We believe that the building industry can shift dramatically far faster and more radically than many assume. We also believe that the industry can and should address ecological impact, social impact, health impact and cultural impact as intersecting issues. Living Buildings are beacons for change, data points for skeptics, inspirational stories for young people, and test beds for innovation. We seek to affect change in the building industry by envisioning a Living Future and showing it’s possible to embody that future in practice and policy.
Job Description
STATUS: Full-time, exempt
REPORTS TO: Director, Buildings Team on the Impact Group
LOCATION: Remote, United States
The International Living Future Institute (ILFI) is seeking a Manager, Buildings, to serve as a key member of the Buildings Team, which works with hundreds of visionary project teams pursuing our ambitious, performance-based building certifications, including The Living Building Challenge, ILFI’s flagship program: the world’s most ambitious and holistic performance standard for resilient, healthy, and regenerative buildings. With a focus on growing market adoption of these programs, providing excellent customer support, and ensuring the integrity of our certification process, the team helps strengthen the positive impact our community is making in the world.
The Manager serves as a champion for ILFI’s registered project teams, guiding them through the process, assisting them to overcome challenges, and setting them up for success. In this capacity, the Manager will develop tools and resources, contribute to consulting reports, and share lessons learned across the client ecosystem to ensure an excellent customer experience and help grow the movement of regenerative buildings. The Manager is mostly client-facing, but works collaboratively with the Buildings Team and other departments to inform the continued advancement of our suite of building certifications.
The successful applicant will have 3-5 years of industry experience, knowledge of the architectural and construction industry, experience serving clients, and a passion for sustainable design. ILFI is particularly interested in candidates with familiarity of water efficiency strategies, stormwater management, and addressing water resource issues at scale.
JOB RESPONSIBILITIES
CUSTOMER SUCCESS (50%)
- Provide excellent customer service to registered project teams that guides them through the process, assists them to overcome challenges, and sets them up for success.
- Develop tools, resources, and consulting reports, with a particular focus on the ILFI’s Water criteria, including water reduction baselines, water reuse strategies, stormwater management, create a more efficient and user-friendly experience for project teams.
- Facilitate peer-to-peer exchange opportunities so project teams can learn from one another.
CERTIFICATION INTEGRITY (20%)
- Maintain detailed knowledge on our program requirements and resources to accurately respond to customer questions and guide project teams.
- Adhere to clear technical guidelines to evaluate exception requests and provide a consistent interpretation of standard requirements.
- Track client feedback and overall trends to support the future direction of ILFI programs.
IMPACT CELEBRATION (20%)
- Seek out opportunities to celebrate customer achievements and provide them with tools to market their accomplishments.
- Give presentations and develop marketing content that highlight the impact of ILFI’s building certifications to build awareness and inspire other potential project teams.
- Track success stories, road blocks, and lessons learned shared by customers.
- Mine data from participating organizations for ILFI to analyze the program’s impact on key metrics.
PROGRAM ADMINISTRATION (10%)
- Maintain accurate records in Salesforce.
- Manage invoice process for building certification program fees.
Qualifications
We know that you may not have all the skills listed below and we encourage you to apply if you meet the majority of the requirements.
- Minimum of 3-5 years of experience in the architectural and construction industry, or a related field.
- Familiarity with sustainable building design, construction, and operations.
- Familiarity with green building certification requirements and documentation.
- Strong communication and interpersonal skills, including the ability to quickly build rapport with stakeholders and understand their needs.
- Demonstrated ability to work independently, and effectively with a variety of stakeholders representing different organizations, backgrounds and perspectives.
- Comfortable managing projects, takes initiative on improving workflow.
- Familiarity with Google Workspace and comfort with learning new software applications. Hardware and software will be Mac based.
- Passion for a socially just, culturally rich, and ecologically restorative future.
DESIRABLE
- Undergraduate (or graduate) degree in architecture, building science, engineering, or related field.
- Strong understanding of water efficient building strategies, stormwater management, and addressing water resource issues at scale.
- Experience with Salesforce (or similar CRM platform), Asana (or similar project management platform), and Adobe InDesign.
- Experience working across virtual teams and with remote management.
- Living Future Accreditation or LEED AP. Candidates who are not already Living Future Accredited will be supported in achieving their LFA within one year.
Additional Information
Our mission at Living Future is to build a future that is socially just, culturally rich, and ecologically restorative. We are committed to that vision within our organization and work to create a team that is equitable, inclusive, and diverse by hiring and supporting staff from a wide variety of backgrounds. We are committed as an organization to foster better cultural competency, equity and diversity within our culture and policies and work to support staff in every phase of their career.
The salary range for this position is $59,000 – $63,000 and is supplemented by ILFI’s generous benefits package that includes employer-paid health, dental and vision insurance for employees and dependents as well as employee life insurance, short-term disability, and a 403(b) retirement plan. Annual time off benefits include three weeks of paid annual leave, 12 days of sick leave, and paid volunteer time.
ILFI offers a collaborative, team-oriented and mission-driven remote-first workplace with staff distributed across the United States. We offer a $50/month stipend to offset home internet costs.
Please include a resume and cover letter with your application. The position will remain open until filled. We will begin reviewing applicants on March 27th, 2023.