Mission Statement
- Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Core Responsibilities
- Achieve and maintain safety excellence within area of responsibility.
- Maximize operational efficiencies as a means to excel in satisfying customer inquiries.
- Responsible for the onboarding of projects related to installation of and/or electric vehicle projects. Both new and existing.
- Take full accountability for establishing and maintaining a professional, timely and efficient work process between the Organizations internal and external customers.
- Effectively communicate with all levels of management, governmental agencies and external customers.
- Intake, triage new EV projects in accordance with departmental KPI’s.
- Be able to build strong relationships with both internal and external customers.
- Interface with the REV Team to stay abreast of all regulatory/policy issues.
- Ability to review engineered drawings and understand interconnection scheme.
- Respond to customer inquiries.
- Ensure adequate and accurate reporting.
- Issue meter sets and ensure proper billing codes for DG customers.
- Meet with internal and external stakeholders as needed.
- Support the development of a proactive, customer-centric culture to foster trust and confidence among customers, Electric Vehicle Supply Equipment (EVSE) developers, technology providers, and the sales team, and build, maintain and create new relationships.
- Support all operational aspects of the electric vehicle program including planning, organizing, coordinating
- Lead, facilitate or support process improvement projects across the Distributed Energy Services team based on guidance from leadership and feedback from customer groups.
- Execute action plans, analyze programs and oversee progress throughout implementation to completion.
- Interface with customers and be the company primary point of contact for customer upgrade plans to support EV adoption and program goals
- Coordinate closely with the EV business development team to ensure exceptional customer service and optimal program performance.
- Coordinate with customer engineering, construction management and other internal groups, to ensure layouts and construction activities are issued timely to support program performance
- Monitor and track performance of field related groups supporting EV work
- Support customer field related activities and work with construction management and electric operations to ensure the timely installation of services
- Support administrative aspects of these programs including program design, customer enrollments, budget, and timely and accurate incentive payments and reporting.
- Monitor, analyze and report on program performance.
- Collaborate with employees and/or contractors and facilitate ongoing development and training of these resources.
- Support the growth of the program through such activities as the development of innovative program design solutions.
- Liaise with Department of Public Service staff and represent the Company on various New York State Energy Research and Development Authority and other committees/interest groups pertaining to electric vehicle programs.
- Represent the Company at industry conferences and meetings with external stakeholders related to the development of EVSE projects.
- Ensure that safe work practices are followed, and the environment is fully protected in accordance with Company policy and governmental regulations.
- Perform other related tasks and assignments as required
Required Education/Experience
- High School Diploma/GED and 5 years of experience in related field, finance preferred. or
- Associate’s Degree and 4 years of experience or
- Bachelor’s Degree and 2 years of experience
Relevant Work Experience
- Proven ability to devise and implement constructive changes in work processes while engendering a team-spirited work environment is vital to success. Required
- Experience and knowledge of construction specifications and procedures. Required
- Highly proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point, Project). Required
- Familiar with of CIS, rates, M&S plates and SBLI codes. Required
- Strong communication, presentation, interpersonal, and writing skills Required
- Demonstrated planning and organizational skills, and the ability to see the big picture as well as attention to detail Required
- Demonstrated agility and flexibility to deal with ambiguity and comfortable working in a dynamic and fast-paced environment Required
- Intellectual curiosity and enthusiasm for learning new skills. Required
- Understand different and electric vehicle technologies. Required
- General knowledge of Company rates and tariffs. Required
- Demonstrated success in management/support of clean energy programs. Preferred
- Experience with or knowledge of electric vehicle technologies. Preferred
- Demonstrated experience analyzing information, both technical and financial, and making recommendations based on that information Preferred
- Public speaking experience and technical writing skills Preferred
- Experience working with local, County, City and State government Preferred
- Knowledge of implementation and maintenance of information technology projects. Preferred
- Experience working with Department of Public Service staff and the preparation of regulatory filings. Preferred
- Experience with utility finance structure. X
- Experience with utility finance structure. X
- Experience with utility finance structure. X
- Experience with utility finance structure. Preferred
Skills & Ability
- Ability to build strong customer relationships
- Strong written and verbal communication skills
- Effective interpersonal skills
- Excellent organizational skills
Licenses & Certifications
- Driver’s License Required
Other Physical Demands
- Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
- Must be able to travel within service territory as needed.
Technical Difficulty Statement
- For technical issues, please contact us at careerconnect@coned.com
Equal Opportunity Employer
- Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.