Overview
Supports the Client Asset Management, Loans & Distributions, and Trade Reconciliation teams in providing research, analysis, communication and problem solving related the 401(k) product.
Responsibilities
- Represents the department on teams and projects to ensure that department needs are met and actions of the team are in line with departmental goals.
- Provides on-going updates on the status and impact of 401(k) related projects to keep Management aware of issues and to prepare teams prior to implementation.
- Establishes contacts and relationships with IT personnel and 3rd party vendors (SunGard and various Trading Partners) as necessary to support our products and ongoing initiatives.
- Assists IT Development with solution approach to problems and/or system functionality enhancements to ensure timely and accurate issue resolution.
- Provides direction and training to department staff members and internal clients as needed to enhance the teams technical/application knowledge.
- Leads resolution of complex processing problems through independent research and engagement of all necessary internal and external resources.
- Identifies improvement opportunities, performs cost benefit analysis, and advocates for change through appropriate channels that results in system or procedural enhancements to serve client needs more efficiently and more accurately.
- Provides statistical data to management and internal clients that is needed to analyze the impact of proposed product enhancements or the impact of processing failures.
- Resolves high impact/exposure issues resulting from processing break-downs to minimize client impact.
- Provides leadership on requirements and testing related to HRIS and SunGard application upgrades to ensure that needs of CAM, L & D, and Trade Rec are met.
- Performs root cause and trend analysis on audit items and other on-going processing exceptions to identify system fixes that will reduce volume and mitigate financial exposure.
- Performs research assignments as requested by Supervisors or Manager that may result in request for a system enhancement to improve processing efficiency and quality.
- Assists Supervisors with fact finding on sensitive employee issues related to processing errors or failure to follow established procedures to ensure appropriate action is taken.
- Follows-up with IT Support to ensure that high priority system issues are resolved.
- Assists Manager with the creation and execution of annual department business plan and budget to identify fiscal objectives and measure progress.
Qualifications
- Associate’s Degree – Preferred
- Experience with SunGard application. Experience with a data querying application (such as SQL, MS Access, or MS Query).
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $51,500.00- $79,669.90 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Responsibilities
- Represents the department on teams and projects to ensure that department needs are met and actions of the team are in line with departmental goals.
- Provides on-going updates on the status and impact of 401(k) related projects to keep Management aware of issues and to prepare teams prior to implementation.
- Establishes contacts and relationships with IT personnel and 3rd party vendors (SunGard and various Trading Partners) as necessary to support our products and ongoing initiatives.
- Assists IT Development with solution approach to problems and/or system functionality enhancements to ensure timely and accurate issue resolution.
- Provides direction and training to department staff members and internal clients as needed to enhance the teams technical/application knowledge.
- Leads resolution of complex processing problems through independent research and engagement of all necessary internal and external resources.
- Identifies improvement opportunities, performs cost benefit analysis, and advocates for change through appropriate channels that results in system or procedural enhancements to serve client needs more efficiently and more accurately.
- Provides statistical data to management and internal clients that is needed to analyze the impact of proposed product enhancements or the impact of processing failures.
- Resolves high impact/exposure issues resulting from processing break-downs to minimize client impact.
- Provides leadership on requirements and testing related to HRIS and SunGard application upgrades to ensure that needs of CAM, L & D, and Trade Rec are met.
- Performs root cause and trend analysis on audit items and other on-going processing exceptions to identify system fixes that will reduce volume and mitigate financial exposure.
- Performs research assignments as requested by Supervisors or Manager that may result in request for a system enhancement to improve processing efficiency and quality.
- Assists Supervisors with fact finding on sensitive employee issues related to processing errors or failure to follow established procedures to ensure appropriate action is taken.
- Follows-up with IT Support to ensure that high priority system issues are resolved.
- Assists Manager with the creation and execution of annual department business plan and budget to identify fiscal objectives and measure progress.
Qualifications
- Associate’s Degree – Preferred
- Experience with SunGard application. Experience with a data querying application (such as SQL, MS Access, or MS Query).