Opportunities with Solutran, part of the Optum family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve to be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Join an organization that makes healthier living easier and discover the meaning behind Caring. Connecting. Growing together.
As a Senior Business Process Analyst, you’re expected and empowered to be your best, to grow and develop your skills and team. Be prepared to move quickly, to engage proactively, and to think strategically.
As a Senior Business Process Analyst, you will identify and analyze existing processes to improve business performance and lead change management activities. The ability to coordinate and collaborate with all levels of the organization are keys to success.
In this role, you will support the Fraud team by collaborating closely with other business partners for smooth integration of improvement and implementation of new processes as well as implementation of new fraud systems. A working knowledge of consumer payments fraud and card network processing is important to be successful in this role.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Undergraduate degree or equivalent experience
- Analyzes existing business processes, develops sustainable, repeatable, and quantifiable business process improvements
- Coordinates with others on process improvement opportunities
- Researches and develops operational policies and procedures that focus on consumer payments fraud and increased efficiency within the overall network ecosystem
- Applies sophisticated data analysis and technological skills to fulfil data analysis requests, produce metric reports, and support business decisions using data; may lead others in the use of standard measurement and reporting tools
- Collaborates with multiple company partners to ensure organizational alignment and project success
- Develops and drives change management activities
- Other duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Undergraduate degree or equivalent experience
- 5+ years of experience in process improvement, operations, or equivalent experience
- 3+ years of experience with consumer payments fraud management
- Experience championing continuous improvement projects
- Experience establishing reporting, defining KPIs and ensuring adherence to SLAs
- Comfort and experience with SQL/SaaS analysis or other related tools
- Proven detail oriented with critical thinking skills – ability to break down initiative-level requirements into feature and story attribute level details
- Demonstrated ability to lead multiple projects simultaneously; strategic thinking with ability to build solid working relationships across organizational teams in a fast-paced and changing environment
- Proven excellent written and verbal communication skills to communicate with non-technical and technical people inside and outside the organization
- Demonstrated ability to influence, prioritize and execute improvement initiatives with a sense of urgency
Preferred Qualifications:
- PMP/PMI Certification
- Experience with JIRA/Confluence or similar software
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.