The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The App Dev – Engineering group of the IT department has an opening for a Sr Business Systems Analyst. This role focuses on working with the Information Technology (IT) staff and Business Partners to analyze proposed changes and enhancements of Protective’s externally facing Web applications. The team also certifiestests changes made to these system(s), provides technical support to these systems, managesleads IT projects and develops and maintains certain system values and settings.
The qualified candidate will be responsible for working independently or as a project team leader responsible for providing guidance for business and technical initiatives and successfully engage in multiple initiatives simultaneously.
Key Responsibilities:
- Enterprise Analysis:
- Identifies business opportunities or solutions to complex business problems and helps determine the optimum project investment path for the enterprise including implementation of new business and technical system solutions.
- Understands the pros and cons and the corresponding impact of proposed solutions/changes for complex projects to the business systems.
- Consults with the business area on system-related issues and makes recommendations for better utilizing the available technology.
- Project Management Skills:
- Utilizes appropriate project tracking methodologies and database(s) to manage multiple projects through the project life cycle.
- Documents complex project phases, provides regular status updates and creates effective release/implementation plans.
- Quality Assurance/Testing:
- Ensures complex products, goods and services satisfy customer requirements using a standard process methodology.
- Actively participates in reviews of code, specifications, requirements, etc. to develop, document and implement repeatable test plans.
- Proactively diagnoses problems through research, analysis, and understanding of structured languages.
- Absorbs the project documentation to gain an in-depth understanding of the requirements and how Quality Assurance will be used for each individual project
- User Story Development:
- Formulate and define epics and features using various research and fact-finding techniques such as prototyping, questionnaires, surveys, interviews, sampling, observation, working sessions, and walkthroughs.
- Using a structured approach, develops a comprehensive set of user stories along with all acceptance criteria to create the desired sustainable “to be” business environment.
- Translates end-user requests into workflow and procedural changes and specifications for complex system modifications as appropriate.
- Ensures that user stories and acceptance criteria are complete, consistent, concise, traceable, unambiguous and verifiable and that they conform to defined standards.
- Works with software developers to help them understand user stories, mock ups, and acceptance criteria to ensure the completeness and accuracy of related documents and specifications.
- Uses a variety of analysis tools to resolve complex business problems.
- Production Support:
- Diagnoses and manages complex software defects and system anomalies to a successful resolution.
- Works with software developers to resolve complex problems and provides detailed diagnostic information.
- Consults with end-users concerning corrective actions as needed in a calm and professional manner.
- Training:
- Prepares end-user procedures and manuals and provides end-user training for complex new or changed system functionality.
Preferred/Desirable Skills:
- 7+ years of applicable work and/or technical experience preferred
- Bachelor’s degree in MIS, Computer Science preferred
- Excellent interpersonal, verbal and written communication skills
- Excellent presentation skills as well as general negotiation and meeting facilitation skills
- Working knowledge of storyboarding, use cases, activity diagrams, workflow diagrams, etc. is required
- Experience as part of an agile team including writing user stories and acceptance criteria
- Experience as an Analyst involving web based applications and services
- Experience with Automated Regression Tools and Manual Regression Test Plans
- Knowledge of SQL, HTML, XML, JSON a plus
- Ability to manage multiple, changing priorities, resolve conflicts and be able to work well under pressure
- Ability to work independently with team members (technical and non-technical) and customers to ensure needs and expectations are met in a timely and cost efficient manner
- Possesses a desire to learn new systems and process within Protective
$90,000 – $110,000 a year
Protective’s targeted salary range for this position is $90,000 to $110,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
Employee Benefits:
We aim to protect our employees’ wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.