Builds and leads local and offshore technology teams to ensure alignment and support of CONAM’s business objectives. Maintains and upgrades environment to ensure a secure, dependable, and highly available application platforms. This position will also be engaged in identifying new applications/products that can be introduced into the existing environment to improve the experience for our associates and/or residents. Demonstrated knowledge and understanding of application development, application infrastructure, relational databases, product review and configuration, management of helpdesks and ITIL framework.
Salary Range is $130,000 to $140,000
Responsibilities include, but are not limited to, the following:
System Management
- Ownership for managing all business applications including product implementation, upgrades/maintenance, application retirement, integration configuration, databases, and security with a focus on CCPA, SOC and SOX policy and regulations
- Manages all application vendors including product ordering/cancellation, billing reconciliations and escalation of critical or stalled issues
- Ensures all critical applications operate efficiently, safely and in accordance with Service Level Agreement (SLA) and industry best practices
- Owns custom report development program
- Responsible for management of internal helpdesk platform
- Maintains a knowledge of vendors and products in the industry and regularly reviews and evaluates
Program Management
- Annual review of IT applications to ensure accuracy, validity, and inclusion of annual initiatives
- Oversees all property transitions to ensure application related tasks are completed on time and owns communication to other departments
- Fosters a positive and productive work environment by building and managing a high performing team focused on customer support and service level agreements
- Schedules and coordinates key software updates with other departments to ensure smooth application updates without impacting other business functions
- All other duties as assigned.
Knowledge, Skills, and Abilities
Required
- Minimum 7-10 years of progressive IT helpdesk experience
- Proven experience with the implementation, development, evaluation, support and management of business applications (including ERP platform) for a large organization
- Deep understanding and comfort working with relational databases
- Security awareness including checks and balance best practices, separation of duties for SOX purposes and regular user audits
- Experience leading large geographically diverse teams
- Management of custom report internal development process
- Strong communication skills, written and verbal, including technical documentation and system
configurations
Preferred
- Bachelor’s degree in Computer Sciences or associated discipline or the equivalent work experience
- Previous ERP system implementation
- SSRS experience
- Multifamily industry software/vendor awareness
Competencies
- Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.
- Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers’ needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.
- Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.
- Teamwork and Collaboration: Successfully communicate and collaborate with peers, managers, and customers to achieve common goals. Develop positive relationships across the organization and partner effectively with others.
- Business Communication: Demonstrate an ability to expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents, ensuring communication is respectful, open, honest, and tailored to the receiver. Actively listen and willingly accept and provide constructive, solution-focused feedback.
- Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their “circle of influence,” anticipating threats, and acting on them.
- Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.
- Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.
Working conditions
Work is performed in an office environment
Typical Physical Activity
Physical Demands
- Regularly involves talking or listening, standing, and walking, and the use of hands and fingers
- Frequently involves sitting, and reaching with hands and arms
Physical Requirements
- Must be able to lift and carry items weighing up to 25 pounds.
- Manual dexterity sufficient to reach/handle items, works with the fingers.
- Involves moderate physical activity performing somewhat strenuous daily activities
Typical Environmental Conditions
- May be exposed to moderately loud noise levels.