The Infrastructure Performance Management team is looking for a strong candidate to manage multiple relationships with our colocation vendor providers. This person is key to driving world class operational performance to ensure ultimately that the colo vendors which are partnering with AWS operate their data center infrastructure according to AWS standards. We’re looking for a proven leader that will bring operational excellence enthusiasm, expertise and passion to drive performance improvements to deliver to our AWS customers’ expectation on service reliability.
The AWS Infrastructure Performance Management (IPM) team performs a vendor management function for Colocation (colo) Data Center vendors with which AWS has deployments. The team manages AWS’ colo vendor performance through internal feedback mechanisms as well as a formal business review program where vendors are measured on operational performance, contractual compliance, and infrastructure reliability. This is a key business control function that is required to satisfy AWS System and Organization Controls (SOC) compliance. In addition, IPMs serve as an escalation point for both our internal and external partners, manage contractual service level violations, and infrastructure risk reduction projects. Finally, the IPM serves as a subject matter expert that works cross organizationally with other teams in AWS to deliver service level improvements and scaling initiatives by leveraging the commercial and contractual relationships with AWS’ colocation vendors. Through these activities, the function supports and empowers Operations, Security, Engineering, and other key stakeholders, both internal and external, to drive continuous improvements in order to deliver a better and more reliable AWS customer experience
Key job responsibilities
• Lead cross-organizational business reviews with key infrastructure providers
• Lead development and implementation of infrastructure risk reduction and mitigation solutions
• Identify and drive targeted improvement initiatives to raise service performance with key infrastructure vendors.
• Manage the commercial and operational relationships with key infrastructure vendors
• Empower internal customer teams like Operations, Engineering and Security by facilitating issue resolution and ongoing performance improvement efforts with key infrastructure vendors
• Lead design and implementation of projects, initiatives, and process improvements that deliver better experiences for internal customers and our vendor partners, and scale how the team manages its responsibilities
• Act as a subject matter expert on AWS’s commercial relationship with infrastructure vendors and on these vendors’ overall service performance.
• Develop strong partner relationships that enable renewals and/or necessary amendments of existing contracts leveraging strong influencing and negotiation skills.
• Drive detailed discussions and high-level alignment with key stakeholders. Is clear and concise in verbal and written communication (e.g., Business Reviews, status, narratives, etc.)
About the team
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Herndon, VA, USA | Mono Hot Springs, CA, USA | San Francisco, CA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 6+ years of professional or military experience
– 3+ years experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
– 3+ years experience with sales CRM tools such as Salesforce or similar software
PREFERRED QUALIFICATIONS
– Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
– Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,000/year in our lowest geographic market up to $213,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.