For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
This role is responsible for day-to-day content management on criver.com, with a focus on managing all new webpage/content requests and optimizing content for SEO and usability. Working in an Agile methodology, the specialist will support a specific strategic business unit providing both tactical execution and strategic recommendations to enhance the overall customer experience.
With a strong working knowledge of Google Analytics, the Digital Experience Specialist will take a data-driven approach, running reports and leveraging website analytics to make informed decisions and identify content optimization opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Serve as operational partner to marketing teams to provide strategic guidance on creating and updating content on criver.com, using data-driven decision making, A/B testing and best practices to continuously make suggestions for improvement and optimization in support of their business objectives
• Review, approve, and publish new and updated web content to ensure consistency with corporate guidelines and objectives
• Collaborate with Creative, Analytics & SEO teams to develop and optimize landing pages that convert
• Advise stakeholders on all aspects of content development, from ideation to execution. Brainstorm and help develop content that engages and reaches audiences using not only words and pictures, but also infographics, videos, and other multimedia elements
• Analyze and report on website data and analytics to make informed decisions about page structure, information architecture and content hierarchy
• Serve as a subject matter expert for users of our content management system
• Assists in development of an enhancement roadmap for website initiatives in support of your business, working in collaboration with stakeholders and developers, to implement impactful content and functional enhancements to the website
• Manage internal stakeholder/client expectations to insure both strategic alignment and customer satisfaction
Job Qualifications
- Experience: 5-7 years in website content support, UX strategy, or related experience
- Education: BS/BA degree, preferred.
- Have an understanding of website best practices, emerging digital trends, search engine optimization strategies and customer-centric user experience
- Excellent organizational skills and the ability to manage multiple projects while meeting scheduled deadlines in an Agile environment
- Strong knowledge of Google Analytics.
- Experience creating campaign metrics and KPIs
- Detail oriented
- Strong interpersonal communication skills
- Demonstrated ability to work both independently and collaboratively in a team
- Drupal experience is preferred
- HTML, CSS, JavaScript, Flash, or jQuery experience a plus
- Knowledge of personalization software a plus
- Writing and/or editing experience a plus
Compensation Data
The pay range for this position is $80K – $90K USD. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.
About Corporate Functions
The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
For more information, please visit www.criver.com.