Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Collaborate with Lucid’s IT team and VIP users to provide white glove technical assistance to ensure VIPs can use their devices and applications. Provide superior level of customer service and a positive user experience for our C-Level and VIP users’ applications and devices.
This role is 5 days a week onsite in our Newark, CA office.
**some travel (domestic & international) required, 6 weeks a year
Relocation assistance is not provided.
Role:
- Manage the IT relationship of VIP issues and ensures the user is satisfied with the remediation.
- Collaborate with business leaders and necessary IT teams to ensure our VIP users’ endpoint, mobile device, peripherals, applications, and their other assigned devices are consistently working optimally.
- Review, respond, and resolve assigned trouble tickets and impromptu tasks from leadership, HelpDesk, IT teams, or our VIP users. Effectively document and communicate the resolution of issues to applicable IT teams and users appropriately.
- Research, test, and support existing and new endpoint technologies requested by VIP users to ensure lasting compatibility and administration.
- Train VIPs and supporting users to use the appropriate devices and applications.
- Create and maintain technical documentation to be used by End User Services, users, and Systems Engineering teams.
- Lead the IT documentation effort to create an ongoing knowledgebase for the entire user community.
- Travel along with VIPs across US and/or countries to provide technical support
Minimum Qualifications:
- Bachelor’s Degree in Computer Science or equivalent experience/certification.
- 5+ years providing Executive Support
- 5+ years installing and supporting Windows 10 desktops, OS X, MS Office Suite, Android and iOS mobile devices.
- iCloud infrastructure experience
- 5+ years installing and configuring computer peripherals such as external monitors, cameras, printers, scanner, etc.
- 5+ years installing and configuring end-user applications and ensuring they are patched and running optimally for the user.
- 2+ years implementing and supporting Microsoft System Center Configurations Manager (SCCM) or equivalent endpoint management tool.
- 2+ years working with administrative scripts (VBScript, Java Script, Powershell, etc.).
- Experience working with DNS, DHCP, TCP/IP, Microsoft Active Directory Security Groups and Active Directory Group Policies.
- Experience with Mobile Device Management technologies.
- Experience defining objectives, goals, schedules, and assignments with business leaders.
- Experience providing customer service to internal customers.
- Experience prioritizing workload and scheduling effectively to meet deadlines.
- Experience developing ways to accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Preferred Qualifications:
- Exemplary documentation skills.
- CompTIA A+ and/or Network+ certifications a plus.
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
• California (Bay Area) – $115,000 – $165,000
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.