Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a Sr. Financial Services Specialist to play a key role in growing Lucid Financial Services’ North American presence. This is a critical role that requires an attitude of ownership and customer service, exceptional organizational skills, and analytical skills. Knowledge of automotive financial products, especially in the USA and Canada, is highly desired.
As the Sr. Financial Services Specialist you will champion Lucid Financial Services with internal and external stakeholders to streamline the customer financing process; resolve customer issues; and provide training and support to the Lucid sales, retail, and delivery teams. You will also prepare analyses to identify bottlenecks and obstacles to customers using Lucid Financial Services and plans to resolve those friction points. There is significant opportunity for you to manage development and roll-out of Financial Services products and technological enhancements.
Responsibilities:
- Work closely with the Lucid delivery team and our financing partner to identify and resolve individual customer financing issues
- Work closely with internal stakeholders to remedy operational roadblocks
- Design and facilitate ad hoc and formal training customer-facing colleagues on FS partnerships, products, and processes
- Prepare analytics around financial product penetration rates and structures
- Identify areas of opportunity within the financing process and collaboratively design and implement solutions
- Create executive communications including dashboards and decks for the Sales, Marketing, and Finance leadership
- Serve as an internal resource and subject matter expert for questions and issues surrounding the financing process
Qualifications:
- 3-5+ years’ experience in automotive, customer service, finance, or related field
- Experience in automotive or automotive finance sales or operations preferred
- Strong work ethic with demonstrated history of owning and solving customer issues
- Excellent interpersonal skills and ability to effectively communicate and work across functional areas
- Ability to think tactically and strategically, drive for results, and continuously drive innovation
- Familiarity with Microsoft Office suite including Excel and PowerPoint
- BA/BS degree required
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
• California (Bay Area) – $96,000 – $132,000
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
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At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
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