Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
Implementation Managers (IMs) help organizations transform how they view and manage spend and best utilize Amazon Business (AB) for purchasing needs. IMs engage with executives, purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. IMs are experts in AB solutions and they structure programs that incorporate AB solutions into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. IMs work closely with customers to guide deployments and successfully adopt our solutions. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, and IT, project management experience managing complex B2B implementations, and has a proven track record of meeting and exceeding program goals and revenue targets.
Key job responsibilities
The Implementation Manager is the focal point for multiple, concurrent implementation projects that vary in size and scope. The IM is accountable for the following aspects of each project:
* Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
* Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
* Define requirements and scope program for utilizing AB solutions
* Oversee program execution including personnel assignment, project scheduling, and timely delivery
* Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
* Assess program risks, anticipate challenges, and provide escalation management when necessary
* Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
* Meet or exceed targets for customer and/or feature spend adoption
* Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Boston, MA, USA | Chicago, IL, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
BA/ BS degree or equivalent
5+ years experience leading implementation projects and driving adoption for Large Enterprise companies (2.5B+)
Expert use of MS Office Suite, CRMs (e.g. Salesforce.com)
Experience providing technology project leadership to Enterprise / Large Enterprise customers
Deep understanding of the Procure-to-Pay cycle and how it is implemented in ERP systems for Large Enterprise
Relationships with C-level executives *
Understanding of our integration capabilities across all integration types
PREFERRED QUALIFICATIONS
Deep Knowledge of procurement and source to pay processes and solutions
Consulting Background
Single Sign On and Eprocurement integration experience
Account Management
Experience developing implementation delivery methodologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90,500/year in our lowest geographic market up to $176,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.