Do you write a lot and are you right a lot? We are looking for an experienced Sr. Issues Manager who thrives in ambiguity, loves a fast-paced environment, and is awesome at “herding cats.” In this role, you will build a proactive and reactive issues management strategy.
You will lead our Amazon-to-Delivery Service Partner (DSP) communications strategy for our flagship digital community platform. In this role, you will identify and action on feedback from our DSPs in North America, craft timely and thoughtful responses that address DSP challenges, develop forward-looking scenario plans to address known issues, and build an executive communications strategy for key program leaders. You will also influence and mentor issues managers for other digital platforms geared towards engaging Amazon’s valued partners on a global scale. Additionally, you will lead urgent and critical communications for our DSP program, working closely with our best-in-class corporate issues management team, Public Relations (PR), and DSP Communications team.
The ideal candidate must be a strong communicator with issues management experience and excellent writing skills to clearly communicate complicated scenarios. You are known for being a generalist – a true dot-connector – with the ability and judgment to know when and where to Dive Deep. You are known for being highly organized and process driven and can juggle multiple projects at once. You must enjoy a fast-paced, deadline-oriented environment and thrive in ambiguity. This role will also frequently engage with a variety of stakeholders from program, product, and technology teams across Last Mile to senior leadership, and your ability to earn trust and influence others is critical to your success. Ultimately, you are a relentless advocate for the DSP community, and you insist on the highest standards for improving their experience working with Amazon.
Key job responsibilities
- Manage complex, fast-moving, and unexpected communications challenges with high judgment and professionalism
- Synthesize DSP’s concerns and build an action plan for how to address the hot topics
- Write, develop, and manage approvals of Amazon-to-DSP communications within a tight turnaround
- Develop a Messaging Resource Guide to accelerate our ability to respond quickly to DSP’s concerns
- Lead the executive communications strategy on Amazon’s flagship digital platform
- Build an Issues Playbook to integrate our process for deploying information to DSPs and DAs with Amazon’s corporate issues management team
A day in the life
We write a lot and “are right a lot”! We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App Newsfeed, built within their Amazon Delivery App. We partner effectively with other content creator teams including Public Relations, Operations Internal Communications (OIC), and Amazon Global Communities (AGC) to insist on the highest standards.
About the team
The DSP & DA Communications and Engagement team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and Europe, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by doing ice breakers, sharing memes, and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.
BASIC QUALIFICATIONS
- 5+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience communicating results to senior leadership
- Bachelors Degree
PREFERRED QUALIFICATIONS
- Highly developed and polished written communication skills
- Experience using customer listening mechanisms and data to both influence and measure campaign success
- Strong project management skills and experience, including managing internal stakeholders and multiple projects at once
- Attention to detail, particularly when it comes to proofing copy and content
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.