Overview
Forever 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on the customer experience, the brand offers high style designs and fashion basics with compelling values and a dynamic store environment. While driving innovation across e-commerce and digital to expand access and convenience, the brand continues to strengthen its positioning as today’s preferred destination for the fashionable consumer. Forever 21 is located in more than 540 locations globally and online, and we’re seeking passionate and creative people to join our Forever family.
The Sr. Manager of Store Operations will lead the team to ensure company objectives are met and day to day operations of new and existing stores are supported thoroughly. They will be a trusted business partner to the RSM’s and DSM’s as well as a collaborative partner with HQ and the field support team. This role will contribute to the stores opening and closing strategies and will oversee the operational execution for maintaining inventory levels, monitoring sales trends, working within expense/payroll constraints and customer service.
Responsibilities
- Leads the Stores Operations team to effectively create, implement and support the retail stores on all processes. Partners with the store/field teams to ensure they have the tools and resources required to execute while providing direction on how to maneuver through the processes to improve operational efficiency.
- Orchestrate and lead the development of the Retail operations strategy in collaboration with the Regional Sales Managers, Field Support partners and District Sales Managers. Provide clear direction and communication between the Store Operations team out to the stores/field.
- Partner, communicate and build a strong collaboration amongst all teams that impact the success of retail ops, including HR, LP and Visual
- Develop a team of highly engaged and motivated employees. Present the team with clear job expectations and provide feedback through 1:1 conversation as needed.
- Oversee timely completion of all store financial and operational budgeting, reporting and measurements. Develop and deploy Operations performance metrics and systems, as well as the development and execution of operational SOPs, aligned with Executive strategy and goals.
- Partner with finance, planning, strategic and executive management to contribute to overall Retail strategy/direction and coordinate the allocation of all operational resources and processes associated with store openings and store closings.
Qualifications
- Bachelor’s degree in Business Administration, Retail Management or a related field
- 5+ years of experience in a senior retail management/operations role
- Excellent communication skills with the ability to influence others and collaborate across boundaries
- Ability to analyze, interpret, and evaluate reports in the fields of sales reporting, merchandise allocation, payroll, contracts, and logistics
- Possesses strong leadership and organizational skills; change management
- Ideal candidate will be a motivational leader and strategic thinker with strong retail operations and business/financial acumen
- Proficient in POS systems, Microsoft Word, Excel, and PowerPoint
- Knowledgeable in Dayforce and Krono
The salary range for this position is $100,744 – $125,477 annually. Pay is based on several factors including but not limited to position offered and work experience.In addition to your salary, Forever 21, and its affiliated brands, offers a benefits package, including 401(k) plan, overtime pay, flexible work schedule and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found in the Benefits Guide that is available in our Human Resources Department.