Are you passionate about leveraging your deep relationships and sales skills to collaboratively connect our luxury member hotels to premiere travel agencies? As Sr. Manager, Travel Trade, Western Region, you will join the Global Sales team, reporting to the Director, Travel Trade, North America. This position is responsible for strategic account management of key luxury leisure agencies in the Western region of North America on behalf of our member hotels globally.
The ideal candidate will be a self-disciplined, dynamic, pro-active, creative, positive-minded, and highly self-structured sales professional and people manager with strong strategy and execution skills. This individual will be able to develop and strengthen client relationships with stakeholders at all levels of seniority, as well as initiate and take ownership of projects. Through strategic planning and collaboration with colleagues and hoteliers alike, this individual will optimize revenue from the region to Leading’s portfolio of over 400 independent luxury hotels worldwide. Demonstrating a commitment to excellence in meeting the company’s objectives is key, as is a proven track record of strategic planning and implementation leading to successful outcomes.
This is a full-time position located in Los Angeles. We offer flexible workplace policies that can accommodate work-from-home candidates who are comfortable traveling to our LA office location two days a week.
Essential Functional/Regional Responsibilities
Please note that reasonable accommodations may be made to enable individuals with disabilities to perform the following essential responsibilities:
- Strategic key account management and new business development in the Western region of North America
- Achieves and ideally exceeds assigned managed account revenue budget through a solid sales strategy involving strategic key-account management, new business development, project management, and a dynamic collaboration program with member hotels to drive revenue to member hotels
- Executes account development plans to ensure objectives, strategies, and activities are aligned with the business needs
- Assesses and reacts to market trends, market share, and the competitive hotel environment
- Strategically plans and executes frequent regional Sales Missions, Roadshows, and Events for clusters of hotels, aimed at optimizing revenue for member hotels attending and elevating the LHW brand
- Participates in relevant industry events and tradeshows where necessary
- Maps out home-based travel advisors by managed account and identifies top-travel advisors for the top-travel destinations from North America
- Takes ownership of strategic projects where required, outlining objectives, strategies, and activities, while monitoring ROI
- Collaborates with Group and Corporate teams when opportunities arise to cross-sell in those segments
- Manages effective and constant CRM (Sales Cloud) usage to ensure sales effectiveness and delivery according to company standards and leads team members to ensure the usage of the tool
- Develops initiatives that deliver and go beyond set revenue targets to selected member hotels as part of our collaborative approach to business
- Enhances the level of awareness and preference of the company in the region and maintains the necessary personal contact and relationships with identified major key accounts, hotel members, and others
- Develops new account business opportunities and contacts in assigned territories that will drive revenues to member hotels
- Educates member hotels on the travel trade segment and provide consulting on how to grow revenue from this segment
- Works collaboratively with regional offices to ensure strategic and procedural alignment
- Manages the given expense budget for the market
Requirements, Experience and Qualifications
The ideal incumbent will have:
- Bachelor’s degree in hospitality, business, marketing, sales management, or similar
- 5+ years of sales/hospitality experience. Ideal background is a sales role for a luxury hotel brand – either on-property, regional, or global.
- Western Region market knowledge and relationships
- Experience working with sales, marketing and distribution technology, and CRM
- Well-connected and networked in the hospitality and travel industry
- Ability to travel to accounts within the territory, as well as to attend necessary industry events
Skills and Abilities
- Results driven, strong organizational, planning, and execution skills
- Demonstrated ability to listen, analyze, sell, and negotiate
- Excellent written and verbal communication (English required, other languages a plus)
- Ability to assess, discern, and create strategies that work across the organization
- Willingness and ability to innovate, take calculated risks, and flex to change
- Facility in translating changing market dynamics to actionable sales strategy
- Strong technical skills related to sales CRM, reporting, presentation creation, etc.
- Ability to see big picture, patterns, and details and translate into numbers
- Strong work ethic; team player; willing to help co-workers in high demand times
- Ability to represent/demonstrate LHW core values
- Ability to influence and build trust
- Executive polish and presence
- Ability to innovate and take risks
- Global focus
Compensation
Expected Salary: $95,000 – $105,000
Target Incentive bonus: 25%
Actual compensation within that range will be dependent upon the individual’s skills, experience, and location.
Benefits
The Leading Hotels of the World fosters a high-performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:
- 22 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a personal holiday
- Medical coverage available within the first month
- Health Savings Account (HSA) with Company contribution
- 401(k) company match up to 4% of salary
- Up to $500 for home office setup credit
- Up to $500 travel credit that supports and encourages our employees’ passion for travel
- Unlimited access to financial advisors
About The Leading Hotels of the World, Ltd. (LHW)
Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon.
LHW is proud to be an equal-opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.