Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
What you get to do in this role:
- A true mix of strategic planning and program management, with a change management focus, as well as executing on tasks and supporting various activities across the legal team and its business partners
- Execution on tasks is a vital component for this role
- Developing and implementing the law department change management framework to guide the successful communication and marketing of legal initiatives internally to the law department and cross-functionally, when required
- Create and implement change management components of law department initiatives (i.e., creating and maintain change management plans, draft communications, tracking and monitoring change management adoption and next steps)
- Support the development and implement change manage and enablement with legal team customer zero initiative
- Lead program management for specific programs, as and when they arise
- Support and execute on tasks under the leadership of other program managers, as appropriate
- Develop program plans and milestones, as well as implement tasks, to ensure successful delivery of law department and legal operations initiatives
- Develop and implement learning and development programs for both legal team colleagues and enterprise colleagues, as well as enablement activities for new process and systems roll out
- Support with general system management and enhancement
- Provide Legal staff with ad hoc general operational support
- Collaborate with global IT, legal, product, and engineering teams on Legal-related projects
Qualifications
To be successful in this role you have:
- Minimum of 8 years of professional and business experience
- Developed and lead several change management initiatives including drafting communications, managing change management calendars
- Track record of strategically partnering with program management with change and project management tasks both intra-department and cross-functionally
- Comfortable working in a fast-paced, dynamic environment across a number of different work streams
- Must be a team player, team work makes the dream work!
- Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
- Knowledge of technology preferred
JV20
For positions in California (outside of the Bay Area), we offer a base pay of $123,750 – $216,450, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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