Are you interested in creating the future of shipping? Do you want to create the operating model to scale an emerging Amazon initiative across the United States? Our team is changing the way we interact with customers around the globe. We are building a new, emerging business to solve some of the biggest logistical challenges facing not just Amazon, but the entire industry.
We are looking to hire an experienced leader to join our Program and Operations team. In this role, you will own the program’s performance & reliability KPIs, love diving deep to uncover root causes, and partner cross-functionally to drive business reporting and mechanisms that eliminate defects over the test of time. The candidate will be a natural self-starter who is comfortable supporting large complex initiatives, possesses strong program management and analytical skills, and is an effective communicator. Cross-team coordination, collaboration, and executive presentation skills are essential.
This is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core team that will be planning operations across all legs of the supply chain (first, middle, and last mile). This role works closely with Product, BI, Account Management, and Operations teams. As this position involves regular interaction with senior leadership (Senior Managers, Directors), you need to be comfortable communicating efficiently at all levels whilst working directly with various functional teams.
Key job responsibilities
• Manage strategic performance KPIs that span across Amazon’s entire supply chain.
• Conduct benchmark exercises to calibrate KPI targets and initiatives for the network.
• Craft and present business review narratives that outline findings and variances to goals.
• Partner with BI and Product teams to enhance system reporting on network performance.
• Collaborate with Commercial teams to address key customer pain points (e.g. DEA, Lost) via easy-to-consume reporting and glidepath mechanisms.
• Oversee the operational roadmap of programs coordinating prioritization and resourcing with internal and external project owners.
• Spearhead new initiatives that enable growth, enhance our processes, and improve quality for our customers.
• Can travel up-to 25% of the time.
About the team
Our team leverages Amazon’s broad logistics networks to create new shipping services and open the doors for unique customer segments. We’re an ingenious team of problem solvers. We respect diverse thoughts and believe that happy team members are productive team members.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.