Are you a customer obsessed Product Manager? Are you passionate about meeting the needs of a diverse set of customers? Are you interested in designing solutions specifically for professional customers? We are seeking a Senior Product Manager that will work backwards to help us understand and unlock opportunities among consumer and B2B customers.
As a Sr. Product Manager on the Business, Industrial, and Scientific Supplies (BISS) team, you are responsible for managing the lifecycle of products, features, and along with execution and operations which all have considerable impact on our customers and their shopping experience. You will define the problem or opportunity and develop the desired customer experience. You will partner with central catalog teams, tech teams, and Amazon Business to drive business results and CX.
Key job responsibilities
Work backwards from key customer groups (e.g. consumers, professionals, businesses) to create a more seamless shopping experience including core operations (e.g. data quality) and experimentation (e.g. AI opportunities)
Work closely with partner tech teams to design, influence, and implement product solutions to improve the customer shopping experience
Build partnerships with other teams to uncover solutions already designed and built and rapidly scale
Key contributor to operational plans and long-range plans within our business team, develop individual priorities and personal product roadmap, and influence partner teams including AB, CE Tech, ACSC, and others
A day in the life
– Passionately advocate for the customer and develop clear analysis and business rationale into product development and communication strategies
– Influence without direct authority across various tech, marketing and business teams
– Ability to manage multiple projects and partner relationships, including prioritization, planning and delivery.
– Strong bias for action with an ability to operate in an ambiguous environment
About the team
Amazon’s Business, Industrial and Scientific Supplies (BISS) category is at the forefront of delivery exceptional selection, convenience and value to Amazon Business customers and consumers throughout the U.S. The BISS category is a major engine of growth for Amazon. We serve a wide array of business customers, professionals, and consumers including doctors, scientists, educators, small business owners, first responders, maintenance professionals and more.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of product or program management, product marketing, business development or technology experience
– Bachelor’s degree or equivalent
– Experience with feature delivery and tradeoffs of a product
– Experience owning/driving roadmap strategy and definition
– Experience with end to end product delivery
– Experience as a product manager or owner
PREFERRED QUALIFICATIONS
– Experience in influencing senior leadership through data driven insights
– Experience working across functional teams and senior stakeholders
– Knowledge of key customer experience metrics and methodology (e.g., NPS)
– Experience with customer communication strategy (e.g. concept development) and/or direct marketing (e.g. events, on-site, off-site channels)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.