Overview
Avalara, Inc., (www.Avalara.com), is the leading provider of cloud-based software that delivers a broad array of compliance solutions related to sales tax and other transactional taxes.
What is it like to work at Avalara? Come find out! We are committed to the following success traits that embody our culture and how we work together to accomplish great things: Fun. Passion. Adaptability. Urgency. Simplicity. Curiosity. Humility. Ownership. Optimism.
We are looking for a talented, highly motivated Sr. Product Manager to join our team!
This role can remain 100% remote within the United States. C2C is NOT available for this role.
Responsibilities
As a Senior Product Manager on the Global Experience Product Team, you will join us on our mission to make Avalara delightful for customers and more internally efficient. You’ll help drive the expansion of our self-serve online buy/in-product upsell, customer onboarding, and support experiences across the customer lifecycle by owning and optimizing some of the most-visited sections of Avalara’s customer-facing web application.
What you’ll do
- Work with customers and internal frontline teams to acquire a deep understanding of theirrequirements andbusinessneeds.
- Partner with UX and engineering teams throughout the entire Agile development process and make sure the product ships with a high bar of quality
- Conduct customer interviews and research to inform product decisions, often in collaboration with the UX Research team
- Partner with other product managers, UX, and engineering to take our vision, improve it, articulate it, and make it a reality
- Research and write clear productrequirements, includinguserstories anduserjourney maps
- Be rigorously data driven in defining solutions and measuring outcome
- Collaborate with Customer Success, Marketing, Sales, Legal, Business Development and other product teams to drive adoption and process enhancements
- Champion the customer and customer value
Qualifications
What you’ll bring to the role
- 5+ yearsexperienceas a product manager
- 8+ years of overall work experience
- Bachelor’s degree in a relevant field
- Experience with UI-heavy products and frontend development teams
- Design sense and customer empathy; you advocate for the customer and look for ways to simplify the complex
- Experienceworking for leading SaaS companies with a diverse customer base spanningsmallbusinessowners, SMB, and enterprise
- Track record of leading products from inception through launch, in a complex cross domain environment
- Ability to drive results through influence
How you approach product management
- You’re passionate about understanding the challenges your customers face. You’re comfortable using a variety of approaches for learning about your customers and validating product / market fit.
- You’re great at synthesizing multiple perspectives-customer priorities, business objectives, and technology, among others-into strategic product plans that deliver real value.
- You’re data-driven. You’re quick to differentiate between opinions and data-driven arguments, and you’re an evangelist when it comes to making product-related data visible and easy to glean actionable insights from.
- You’re a team player who wants to drive the bus. Collaboration is core to how you work. You also know from experience that articulating a clear product vision backed by smart KPIs ensures your team can always move forward in the right direction.
- You’re happiest moving back and forth between the big picture and the details, and you’re equally comfortable delivering bad news and good.
- You don’t mind doing what it takes to get the job done.
- You’re great at breaking down a big problem into small, actionable pieces, and you’re relentless about details.
- You’re scrappy about finding quick ways to test hypotheses.
Pay Range Details:
The base pay ranges below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Colorado $125,200 – $206,600 [annually]
Washington $125,200 – $228,300 [annually]
California $125,200 – $250,100 [annually]
NYC $125,200 – $250,100 [annually]
The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations.
This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role.
Benefits:
Avalara’s benefits for eligible employees includes company benefits such as medical, dental, and vision coverage, life, AD&D, and disability insurance, a 401(k) retirement plan, 17 days of paid time off annually, 12 paid holidays, paid parental leave, an employee assistance program, and
subsidized transportation options for commuters.
All benefits are subject to eligibility requirements and Avalara reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.
About Avalara
About Avalara:
We’re building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make – every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation. The logic behind calculating taxes – the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world – from corner stores to gigantic global retailers – to calculate tax accurately and automatically, at speeds measured in milliseconds. That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast. Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Brazil, Canada, India, U.K, Belgium and across Europe.
Equal Opportunities:
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.