Who we are:
Do you love fashion and graphic apparel? Are you inspired by makers, creators, and DIY businesses that are leveraging on-demand product creation? At Merch by Amazon, we print t-shirts (and sweatshirts, and hoodies, and phone cases, and PopSockets). On-demand. For any Amazon customer who orders them. On behalf of thousands of entrepreneurial designers who upload merchandise designs to our site (merch.amazon.com).
Since launching in 2015, we have scaled our business across North America, Europe and Japan, including several types of apparel and retail products – and we’re just getting started. We empower content creators of all sizes, from amateur designers to large brands, to scale their merchandise sales globally without the constraints of managing inventory or a supply chain.
Who you are:
The right person for this role will have experience product managing warehouse management systems and related fulfillment tools. You expect online orders to arrive instantaneously and accept nothing less. You have a track record of working with software developers to define and build new tools that empower operators to efficiently receive, pick and ship orders to customers. You love building and inventing on behalf of customers.
Responsibilities:
– Establish product vision, goals and key business metrics/indicators (KPIs) for fulfillment tech
– Oversee user interface design, usability testing, customer research, metrics and data analysis
– Work cross-functionally with designers, software development engineers, finance, and operations on a rapid and iterative product development cycle
– Manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs, balance the business needs against technical constraints, and maximize business benefit while building great customer experiences
– Write and deliver business requirement documents and artifacts required to enable the team’s development of products, features and infrastructure
– Maintain and continuously prioritize backlog and roadmap based on data and customers’ needs
– Write narratives to advocate for and justify product launches / changes
– Plan and define the long term vision of your product areas of ownership
– Build and improve a working relationship with your partners and stakeholders
– Contribute to and develop the team’s processes/mechanisms
– Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high quality bar
We are open to hiring candidates to work out of one of the following locations:
Carrollton, TX, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– Bachelor’s degree
– Experience owning/driving roadmap strategy and definition
– Experience with feature delivery and tradeoffs of a product
– Experience contributing to engineering discussions around technology decisions and strategy related to a product
– Experience managing technical products or online services
– Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
– Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
– Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.