The Amazon Access (AA) team vision is to evolve the perception of the Amazon store from the Everything Store to the “Everyone Store,” establishing Amazon as a leader in convenience equity for underserved communities, enabling equal access to Amazon’s online shopping, affordable and vast selection, and convenience of home delivery. We seek to remove addressable barriers that make it challenging for underserved customers to engage with Amazon through our missions to: 1) enable access to groceries and essentials through acceptance of the customer’s entire Electronic Benefits Transfer (EBT) wallet; 2) improve health equity by accepting nutrition incentives; and 3) increase financial flexibility.
Amazon Access is seeking a talented, highly motivated and experienced Senior Product Manager – Tech to join the team. In this role, you will support and enable the development Supplemental Nutrition Assistance Program (SNAP) acceptance online – partnering with key stakeholders including Amazon Payments, Worldwide Grocery Stores, Public Policy, and Legal. This position requires a proactive, highly motivated individual with an aptitude for customer focus and critical thinking. This person will be expected to take ownership and drive positive change.
Key job responsibilities
– Managing ambiguity to project a clear long term vision for the product.
– Work with internal and external customers to understand their use cases and their existing solutions. Drive requirements definition, CX design, compliance, feature development priority, and product messaging.
– Collaborate with your engineering and business teams to drive the product roadmaps.
– Address bottlenecks, identify inefficiencies, anticipate and make tradeoffs; balance the business and customers’ needs versus technical constraints.
– Own business metrics for customer engagement, and operational reliability. Design mechanisms to ensure long-term product or business success.
– Own Business Requirement Documents, User Stories, Use Cases, and Product Strategy documents.
– Evaluate technical solutions with alternatives and decompose significantly complex problems into concise and effective technical propositions.
– Partner with multiple tech and product teams across multiple locations with varying sets of priorities to ensure a timely delivery of the solution.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– Bachelor’s degree
– Experience owning/driving roadmap strategy and definition
– Experience with feature delivery and tradeoffs of a product
– Experience contributing to engineering discussions around technology decisions and strategy related to a product
– Experience managing technical products or online services
– Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
– Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
– Experience in building and driving adoption of new tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,000/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.