The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a program manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide.
The Role: As Sr. Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores. This role is responsible for developing field processes for Inbound retail store processes. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiency and inventory accuracy. You will consistently work with external and internal stake holders including the category team, in-stock team, external vendors, and the store teams that you will serve. You will use data to track the effectiveness of the inbound programs as well as areas of opportunity for further training or process innovation.
Key job responsibilities
• Drive the expansion, improvement, and simplification of inbound processes within Amazon Fresh Stores.
• Explore, test, and roll out new store processes.
• Champion these store programs and develop training to allow the inbound programs to scale.
• Monitor store’s execution and progress on key performance indicators. Assess data to make decisions on process iterations.
• Work side by side with store teams to test new initiatives and to understand pain points.
• Collaborate with key internal and external stakeholders to improve processes and communication mechanisms.
• Build respect and credibility with individual contributors, stakeholders, management peers, and executives.
• Create and monitor metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership.
• Innovate on behalf of your customer, identifying and building solutions to reduce labor hours in tasks and improve team efficiency.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– 5+ years of experience in physical store retail operations and/or program management
– 3+ years of experience using Microsoft Excel
– 3+ years of experience successfully managing priorities and resources for customer-experience-driven project/program teams
– Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
– An ability to manage detailed project schedules and sequencing
– Self-motivated, able to work both independently and collaboratively within a team
– Willingness to work 15-25% of your time in stores, this may include travel
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Familiarity with business process documentation and improvement.
– Ability to work with technical and non-technical business owners to overcome obstacles and deliver results.
– Strong verbal and written communication skills with demonstrated experience engaging and influencing key stakeholders including retail field leadership.
– Six Sigma, Kaizen, Agile, or other Process Improvement methodologies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.