The Amazon Access (AA) team vision is to evolve the perception of the Amazon store from the Everything Store to the “Everyone Store,” establishing Amazon as a leader in convenience equity for underserved communities, enabling equal access to Amazon’s online shopping, affordable and vast selection, and convenience of home delivery. We seek to remove addressable barriers that make it challenging for underserved customers to engage with Amazon through our missions to: 1) enable access to groceries and essentials through acceptance of the customer’s entire Electronic Benefits Transfer (EBT) wallet; 2) improve health equity by accepting healthcare over-the-counter (OTC) benefits and nutrition incentives; and 3) increase financial flexibility.
Amazon Access is seeking an experienced Sr. Program Manager to join its Community Experience & Customer Marketing (CXCM) team to drive brand engagement with Amazon Access customers and brand vendors, through vendor-funded programming. This role will drive cross-functional projects for business development, advertising, merchandising, and brand analytics within CXCM and the Consumables organization to help brands and partners reach underserved customers more effectively. This role offers the opportunity to collaborate closely with multiple functions and teams across Advertising and Retail to influence innovation on existing capabilities, tools, and experiences to reach the right customer with the right offer and content at the right time. The role is a challenging, and rewarding opportunity to improve the experience for both Amazon Access customers and brands trying to reach them on Amazon. This role will focus on growing the US business, and will share learnings with global partners as needed.
Successful candidates will have a record of successful relationship management, the ability to influence others, work well cross functionally, and have backbone. They will have strong communication skills, the ability to dive deep, and have a strong bias for action. Proven analytical and business acumen, project management skills, attention to detail, and exceptional organizational skills are must-haves.
Key job responsibilities
– Build relationships with vendors, advertisers, and support teams to develop strategies for growing brand exposure to Amazon Access customers on Amazon.
– Build and execute experimentation plans for new brand partnership areas or innovation.
– Collaborate with technical and product teams to identify process gaps and drive projects for sustained improvement, prioritizing automation and self-service.
– Own ongoing management and expansion of self-service reporting and analytics capabilities.
– Be a subject matter expert on CXCM advertising, merchandising, and brand analytics for internal/external partners.
– Inform Campaign execution, scheduling, and inspection
– Partner with Product and Marketing team to effectively execute roadmaps on time and with minimal defects.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Experience working cross functionally with tech and non-tech teams
– Experience in complex problem solving, and working in a tight schedule environment
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Experience with advertising/merchandising methods and strategies across channels
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.