The DSP Offer & Expansion team is part of the Last Mile Delivery and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases. We are seeking a Sr. Program Manager to support our geographic DSP expansion activities (e.g. new country launches) and new programmatic expansions (e.g. Micromobility), which are vital to the program’s long run viability and success. The program is operational in 15+ countries with multiple programmatic use cases, and will continue to grow and evolve in the coming years.
The Sr. Program Manager will be responsible for supporting end-to-end launches of DSP 2.0 program expansions, along with supporting day-to-day program needs post-launch as programs scale, develop, and work through growing pains. This role will support DSP program expansions by developing and managing program timelines and requirements; conducting analytical deep dives on how we operationalize the program; and day-to-day program stakeholder management. This role will be required to drive progress across multiple programs, as well as prioritize and address program issues as they arise. This individual will serve as a leader for program management across the team, and will help develop standardized operating processes for how we expand and launch programs in new geographies, as well as develop best practices for how we operationalize new program offerings. The optimal fit for this role will be a candidate wanting to roll-up their sleeves, dive into a challenge, develop a solution and path forward by working with multiple stakeholders, and convince senior management that their solution is the best one. The optimal candidate will be comfortable driving critical business decisions in a fast-paced, high pressure, and often ambiguous environment. A successful candidate will be customer focused, highly analytical, resourceful with a track record for delivering results, a strong writer, and able to operate at all levels of the organization. Any background in logistics, last mile, supply chain or with metrics and program management will be considered a plus.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.