In the Worldwide Returns, ReCommerce & Sustainability (WW RR&S) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW RR&S includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW RR&S, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth’s most customer-centric company and in WW RR&S, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!
In this role, you will be leading the Returns Specialty Grading program, working with both business and operational partners to standardize processes, workstations, training, and item evaluation content. You will champion and diagnose global Amazon processes, identify improvement opportunities, devise strategies and guide/implement the improvement effort including standardization worldwide. You will be a caretaker for global best practice sharing and documentation. You will be a senior leader, required to collaborate with other internal teams to develop a sustainable customer excellence culture and a pool of leaders within business, tech, and operations teams with whom we can partner to drive and manage these changes. You will be influential in forging cohesive business relationships between our technical, operations, and business retail teams, while designing scalable and automated solutions.
Key job responsibilities
-Develop Specialty Grading strategy for the Reverse Logistics (ReLo), AMXL, and Distributed networks.
-Monitor and report on Specialty Grading performance to the VP+ level
-Communicate effectively (both verbally and in writing) in various business reviews such as WBR, MBR, and QBR
-Collaborate with Operations, ACES, Finance, Retail, and Legal teams to obtain buy-in for Specialty Grading initiatives
-Innovate new processes/standards for Specialty Grading that increase Recovery while reducing Customer facing concessions
A day in the life
-Deep Dive Specialty Grading performance at the site and network level
-Work cross functionally with ACES/Operations to drive standard work adherence
-Influence Product/Tech teams to develop new tools (both ad-hoc and part of OP) that improve Specialty Grading performance
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA | Cincinnati, OH, USA | Lexington, KY, USA | Louisville, KY, USA | Phoenix, AZ, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.