Interested in working on an innovative business that is changing the way customers think about grocery? Amazon Fresh is looking for a solution oriented, customer obsessed, and motivated individual to join our Workforce Planning Team.
The Workforce Planning team is responsible for ensuring Amazon Fresh, North America locations are staffed and scheduled to support customer demand, business needs and financial plans. Our team owns all labor planning and scheduling workflows across a complex software stack and is seeking an experienced program manager with previous retail experience to join our Workforce Planning Team.
In this role, you will dive deep into Amazon’s scheduling processes to identify and document strategic best practices that optimize our existing workforce. As part of the workforce planning vision, you will be responsible for defining and implementing a comprehensive field scheduling program for Amazon Fresh Stores, including the development of scheduling metrics, standard operating procedures (SOPs) and best practices to enhance the scheduling capability of store managers.
The role will coordinate across teams such as Timekeeping, PXT, ER, Operations, and L&D to develop comprehensive and strategic guidance for store leaders to be successful in scheduling. Specifically, this role will own ensuring that our store teams have required tools, resources and training programs to effectively utilize the existing systems and improve the operational understanding. The ideal candidate has great communication, balances program management skills and field leadership skills to gain stakeholder alignment and drive programmatic adoption across the network.
If you are a strategic thinking with a passion for optimizing workforce scheduling and creatine resources that empower store managers, this role offers an exciting opportunity to make a significant impact on our operation and customer experience. Join our team and help shape the future of scheduling within Amazon Fresh Stores.
Key job responsibilities
• Develop and own the AFS scheduling program, identify ways in which scheduling aligns with broader organizational objectives.
• Establish key scheduling metrics and performance indicators to measure the effectiveness of scheduling practices and identify areas for improvement.
• Collaborate with Ops leadership to develop simplified reporting that increases scheduling compliance and spending accountability.
• Define and document standard operating procedures (SOPs) for all scheduling related processes.
• Collaborate with stakeholders to create and implement department specific scheduling best practice that enable AFS to optimize its workforce utilization.
• Work closely with PXT, Timekeeping, Product teams and L&D to develop comprehensive resources and training materials for store managers that will drive measurable improvements in program adoption and employee understanding.
• Be obsessed with your end user (store manager) experience and think strategically about the needs and preferences and work internally on continuous improvement projects to implement intuitive and user-friendly tools.
• Identify ways to measure customer feedback at scale and utilize data-driven insights to make informed decisions that balance anecdote and strategic direction.
• Ensure compliance with labor laws and regulation while optimizing scheduling to meet business goals and customer demands.
• Drive the adoption of new scheduling processes and tools while managing change effectively within the organization.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 5+ years of program or project management experience
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Bachelor’s degree in Business Management, or related field.
– Retail leadership with strong exposure to scheduling or workforce management.
– Excellent communication and interpersonal skills, with the ability to work cross-functionally.
– Strategic thinking and problem-solving abilities.
– Experience in grocery or similar industries is preferred.
– Project management certification (e.g. PMP) is a bonus.
– Ability to operate successfully and independently in a fast-paced environment.
– Comfort with ambiguity and eagerness to learn new skills.
– Experience with automated self-service reporting tools (e.g. Tableau).
– Proficiency with Excel
– Excellent verbal and written communication skills
– Experience in partnering with technical and non-technical senior level staff.
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.